- TypeWebinar
- Location Hyderabad, Telangana, India
- Date 08-02-2020 - 31-12-2020
Education/Teaching/Training/Development
ServiceNow Online Training Free Demo is conducted by KBS Training Institute all over India such as Hyderabad, Madurai, Chennai, Mumbai, Goa, Arunachal Pradesh, Chandigarh, Himachal Pradesh, Sikkim, Aurangabad and etc. Our training solutions designed to match student’s skill levels, schedules and learning styles. KBS Training Institute provides certification for students interested in demonstrating effective mastery of ServiceNow products.
ServiceNow Training Course Curriculum
Introduction to ITIL
Introduction to ITSM, Incident Management, Problem Management and change management, Service Request Management, Configuration Management Database, SLA’s and OLA’s
Introduction to Service-Now
Tool Introduction, Current Competitors, Releases, User Licenses, Using Wiki and Community
Basic Administration
Customizing Home Pages, Form Layouts and list layouts, Adding Users to Groups, Granting Roles to Users, Introducing Applications and Modules, Creation of tables and Modules, Creating tickets and raising Requests, Creating SLA’s, Performance Metrics
Advanced Administration
UI Policies, Notifications, Dictionary Entries and Overrides, Data Policies, List Control and Calculations, Exporting the Data from Service-Now, Update sets imports and Exports, Scheduling Jobs
Scripting
Business Rules, Client Scripts, UI Actions, Script Includes, Jelly Scripting
Reporting
Bar Charts, Pie Charts, List Reports, Pivot Tables, Using scripting in Reporting, Scheduling Reports, and Making Gauges
Cloning and Upgrades
Need For cloning and ways to implement, Upgrading the instance for new Release
Integrations
Web Services: Direct Web Services, Transform Map Web Services, Scripted Web Services, Email Integration: Inbound Actions, Event Registry, Creating and Triggering Events
Content Management
Introduction to CMS, Creating Sites, Creating Pages, Creating Blocks using Scripting, Login Rules
Configuration Management
Classes in CMDB, Mapping Configuration Item to Asset Records, Loading the CI’s into Service-Now, Relating Configuration items
Import Sets
Loading Data of different Formats, Using Data Sources, Using Transform Maps and Transform scripts
Service Catalog
Creating Catalog Items using Variables and Variable sets, Creating Record Producers, Design the flow using Workflow, Creating Execution Plans, Writing Catalog Client Scripts and Catalog UI Policies
Workflows
Creating Workflows on different tables, Approvals using workflows, Using Different Activities in workflows
MID Server Installation
Installing MID server on a instance, Testing the Mid Server using another Logins, Importing Files by Using MID Server
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Contact Info:
Mail: [email protected]
Or Call us on: INDIA: +91 7026253004, +91 9848677004
Uptown Cyberabad Building, B block, 4th floor, 100 Feet Rd, Ayyappa Society, Madhapur, Hyderabad, Telangana 500081
Uptown Cyberabad Building, B block, 4th floor, 100 Feet Rd, Ayyappa Society, Madhapur, Hyderabad, Telangana
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