- TypeConference
- Location Online Event
- Date 24-03-2022 - 03-05-2022
Engineering
Research/Science
Computer Science
Administration/Management
Information Technology
Computer/Technology
Internet/Ecommerce
Hardware/Software/Networking Services
24 March 2022
RE-IMAGINE TO RE-ENGINEER: THE FUTURE OF CX
A gathering of leaders in technology, customer experience, and digital transformation with the mission of re-imagining, re-engineering and re-inventing the way businesses approach customer experience.
WHAT IS WORLD CX SUMMIT?
World CX Summit is a thought-leadership-driven, business-focused, global series of events that takes place in strategic locations across the world.
As a part of the world tour, this ASEAN edition is virtually gathering pre-qualified CX leaders, Marketers and tech experts under one roof to discuss how the latest technologies and customer insights can be combined to change CX as we know it.
The summit is hosting a combination of insightful sessions, keynotes, case studies and panel discussions sure to deliver actionable insights that attendees can apply to their Customer Experience strategies.
WHY ASEAN?
Key Stats
Enhancing Customer Experience
In the Association of Southeast Asian Nations (ASEAN), carriers are developing new technological strategies centred on the customer experience. “By the end of this year, Southeast Asia will have 310 million digital users, and their willingness to use technology creates huge prospects for enterprises.” For businesses, this means a better consumer experience.
Mature customer service, automated engagement, improved customer experience, and increasing scope of digital operations are a few factors fuelling the demand for CRM solutions across various industry verticals in the region.
Companies that earn US$ 1 billion annually can expect to earn, on average, an additional US$ 700 million within 3 years of investing in customer experience trends.
Source: Temkin Group