Workshop on Office Administration and Management

Course: Training on Office Administration and Management

Course Date

Onsite fees:

Registration

04/03/2024 To 08/03/2024

1,000 USD
90,000Ksh

https://bit.ly/47Rw13X

03/06/2024 To 07/06/2024

1,000 USD
90,000Ksh

https://bit.ly/3NnXwtQ

02/09/2024 To 06/09/2024

1,000 USD
90,000Ksh

https://bit.ly/3Rmh5Un

02/12/2024 To 06/12/2024

1,000 USD
90,000Ksh

https://bit.ly/3uZiI31

 

For more information : https://www.fineresultsresearch.org/training/?courses=business

Contact : +254 732 776 700 / +254 759 285 295

Email : [email protected]

INTRODUCTION

Administrative roles deal with managing the day to day functions of all business departments in an effort to reduce the total work load for senior level authorities. The main job responsibility of an office administrator is to ensure the efficient performance of all departments in an organization. They act as a connecting link between the senior management and the employees. To excel in this field and fulfil your potential as an office manager, administrator or secretary there is a great emphasis on your behavioural and interpersonal skills. This training course is designed to ensure that participants learn to remain in total control and achieve all required responsibilities in an efficient and timely fashion.

 

DURATION

5 Days

 

LEARNING OBJECTIVES

By the end of the training, the participants should be able to;

Improve multi-tasking and priority management

‘Think like managers’

Learn to make snap decisions, plan and solve office related issues

Improve communication skills and become more assertive

Improve relationships throughout the organisation

Learn Emotion Management

Develop their interpersonal skills

 

TOPICS TO BE COVERED

Module 1

Assuming Control at Work

Understanding the purpose of a task and it’s intended output

Internal and external customer services

Improve efficiency by looking at tasks logically

Implement high leverage activities to improve timescale

How to stay in control of your work through organisation and prioritisation

How to streamline office systems to improve efficiency

How to create an environment and culture that will improve office morale

 

Module 2

Critical Administrative Skills

Look at ‘Mind Mapping’ techniques and it’s uses

Project management techniques for meeting tight deadlines

Planning methodologies – Introduction to Gannt chart

The fundamental principles of Right Brain/Left Brain theory

Problem solving techniques

How to arrive at a decision and the various decision making tools available to us

Meeting management and keeping concise, detailed minutes

How to deal with multiple managers and organise the workload

 

Module 3

Communication Skills

What are the different styles of communication available to us?

How to be more assertive and get your point across

The best way to say ‘No’ without offending colleagues

Eradicate any discomfort caused when asserting yourself

Display confidence in your communication

Communication mistakes

Conflict resolution techniques

Understanding body language and its role in communicating

Adjusting communication techniques in accordance to gender

How to deal with clashing personalities

Creating a healthy working relationship with senior managers

 

Module 4

Professional Self-Development

How to improve your leadership skills

How to improve listening skills in order to fully understand the vision and requirements of the task at hand

Creating networks within the organisation

Learn how to plan an effective presentation

Learn how to deliver effective presentations with power and confidence

Eradicate public speaking anxiety

How to keep your audience’s attention and influence their opinion

How to give and receive constructive criticism

 

Module 5

Self-Management

Understanding the root causes of stress

Relaxation techniques for keeping the mind and body sharp

Building your self-confidence

Learn how to deal with difficult situations

Understand the life cycle of stressful thinking

Understand the underlying principles of emotional intelligence

How to integrate emotional intelligence into the workplace

Methods for becoming more practical, self-aware and responsible

 

 

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TRAINING CUSTOMIZATION

This training can also be customized for your institution upon request. You can also have it delivered your preferred location. For further inquiries, please contact us through Mobile: +254 732 776 700 or +254 759 285 295. You can also email us on: [email protected]

 

REQUIREMENTS

Participants should be reasonably proficient in English.  During the trainings, participants should come with their own laptops.

 

TRAINING FEE

The course fee covers the course tuition, training materials, two break refreshments, lunch, and study visits.

 

ACCOMMODATION

Accommodation is arranged upon request. For reservations contact us through Mobile: +254 732 776 700/+254 759 285 295 or Email: [email protected]

 

PAYMENT

Payment should be transferred to FineResults Research Limited bank before commencement of training. Send proof of payment through the email: [email protected]

 

CANCELLATION POLICY

All requests for cancellations must be received in writing.

Changes will become effective on the date of written confirmation being received.