Why Customer Experience Matters and How Zero-Touch ERP Connectors can Help

When revenue is the top priority, are you foregoing a 25% premium?

Online shoppers have increased by more than 50% in the US and Europe. And this change is here to stay. But even with the changed shopping behaviour, they expect a smoother experience. In fact, they are willing to pay a 25% premium for that experience.

They want to buy from the comfort of their homes, they want home deliveries, they want contactless experiences - but if they don't get what they want - a seamless journey - they leave.

Do you want to retain your customer? Enhancing the experience you provide them is your best bet.

Agenda

• How an Omnichannel Customer Experience impacts your bottom line

• What are the reasons for lapses in your Customer Experience journey

• How integrating your eCommerce platforms can inspire a cultural redesign towards innovation, collaboration, and enhanced efficiency

Join our webinar to know how - https://www.i95dev.com/transform-customer-experience-webinar/