- TypeTraining or Development Class
- Location Nairobi, Kenya
- Date 02-12-2024 - 06-12-2024
Education/Teaching/Training/Development
Research/Science
Business Development
Course: Training on Excellence In Organization Office Administration
Course Date
Onsite fees:
Registration
04/03/2024 To 08/03/2024
1,000 USD
90,000Ksh
https://bit.ly/48hEBsR
03/06/2024 To 07/06/2024
1,000 USD
90,000Ksh
https://bit.ly/48eqDYI
02/09/2024 To 06/09/2024
1,000 USD
90,000Ksh
https://bit.ly/48eqJQ4
02/12/2024 To 06/12/2024
1,000 USD
90,000Ksh
https://bit.ly/4adJq8f
For more information : https://www.fineresultsresearch.org/training/?courses=business
Contact : +254 732 776 700 / +254 759 285 295
Email : [email protected]
INTRODUCTION
Office administration is a set of day-to-day activities that are related to financial planning, record keeping & billing, personnel, physical distribution and logistics, within an organization. This course is designed to expose participants with office and business skills that will make them shine in their practices. It is ideal for office administrators, receptionist, event co-coordinators and PA's.
DURATION
5 Days
LEARNING OBJECTIVES
By the end of the training, the participants should be able to;
Have confident when handling office administration and processes responsibilities
Master the tools for effectively dealing with all aspects of business administration.
TOPICS TO BE COVERED
Module 1
The Office Manager’s Roles and Responsibilities
Manager’s role in an organization and identification of what an organization requires from office administrators
Administrator/Process Manager role
The People/HR Manager Role
The Project Manager Role
What does it mean to be an Office Administrator?
Diversity in the Workplace
The 4 Personality Types
Assertiveness
What is Assertiveness?
Analysis of Assertiveness Behaviour
Benefits of acting assertively;
Passive Behaviour
Aggressive Behaviour
Passive-Aggressive Behaviour
Assertive Behaviour
Assertiveness Rights
Characteristics that assertive people tend to have
Learning to be more assertive
Assertiveness Techniques
Module 2
Essential Communication Skills
Effective Listening Techniques
Keys to Effective Listening
Barriers to Effective Listening
Effective Verbal Communication Skills
Barriers to Effective Communication
Building Empathy
Transactional Analysis
Questioning Techniques
Probing Techniques
Negotiation Techniques
Dealing with angry staff members
Tips for Dealing with your own anger
Defusing Conflict with staff members
Module 3
Telephone Skills
Core Contact Centre Principles
Building Rapport
Telephone Management Skills
Telephone Etiquette
What you say and what it means
The Greeting
Transferring calls and taking messages
Professional Documents
Business Writing
The 5 C’s of Business Writing
Email Etiquette
Report Writing
Taking Minutes of Meetings
Writing Comprehensive Agenda’s
Module 4
Managing your Organizational Skills
Plan and Organize well
Develop filing systems
Using electronic filing systems
Scheduling and Roster Management tools
Effective organizational tools
Master the Art of Delegation
Time Management, Planning and Prioritizing
The Action Priority Matrix
Module 5
Sourcing Quality Suppliers
Controlling and evaluating ordering and distribution of office resources
Evaluating supplier offerings
Clarifying supplier performance contracts
Monitoring supplier performance against Service-Level Agreement (SLA)
Building strong relationships with suppliers
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TRAINING CUSTOMIZATION
This training can also be customized for your institution upon request. You can also have it delivered your preferred location. For further inquiries, please contact us through Mobile: +254 732 776 700 or +254 759 285 295. You can also email us on: [email protected]
REQUIREMENTS
Participants should be reasonably proficient in English. During the trainings, participants should come with their own laptops.
TRAINING FEE
The course fee covers the course tuition, training materials, two break refreshments, lunch, and study visits.
ACCOMMODATION
Accommodation is arranged upon request. For reservations contact us through Mobile: +254 732 776 700/+254 759 285 295 or Email: [email protected]
PAYMENT
Payment should be transferred to FineResults Research Limited bank before commencement of training. Send proof of payment through the email: [email protected]
CANCELLATION POLICY
All requests for cancellations must be received in writing.
Changes will become effective on the date of written confirmation being received.