- TypeTraining or Development Class
- Location Devimpact Institute, Nairobi, Kenya
- Date 16-10-2023 - 20-10-2023
Education/Teaching/Training/Development
An organization’s ability to build its business is directly impacted by how it interacts with its consumer base. Consumers who are pleased not only return to the business to make additional purchases but also suggest the business to other potential customers, expanding the sale’s potential market. A new generation of businesses has recently begun concentrating on giving their clients a unique experience that differentiates them from their rivals. Excellence in customer service is increasingly crucial to delivering this experience.
Customer service excellence raises the bar for standard customer service by not only meeting but also exceeding a customer’s expectations. Companies that aim for excellent customer service approach clients with a modus operandi focused on meeting their needs. Excellence in customer service effectively communicates an organization’s basic values to its clients and helps clients form long-lasting impressions in their minds. In addition to ensuring customer retention, it fosters enduring consumer loyalty.
The goal of the course is to provide insight into the many tools and methods employed in the corporate sector. The course is a need for any individual who wants to comprehend the philosophy behind excellent customer service and who intends to become well-versed in it.
Target Participants
This course is ideal for frontline customer service professionals, team Supervisors, department managers, account managers, field service representatives, senior marketing managers/ marketing heads, sales professionals, sales analysts, start-up founders, and entrepreneurs
Course Duration
Online 7Days
Classroom-based 5 Days
What you will learn
By the end of this course the participants will be able to:
Course Outline
Introduction to Customer Service
Understanding Customer Needs and Expectations
Elements of Customer Service Excellence
Enhancing Customer Experience
Developing a Customer Service Strategy
Developing Customer Service Excellence Culture
Training Approach
This course is delivered by our seasoned trainers who have vast experience as expert professionals in their respective fields of practice. The course is taught through a mix of practical activities, theory, group work, and case studies.
Training manuals and additional reference materials are provided to the participants.
Certification
Upon successful completion of this course, participants will be issued a certificate.
Tailor-Made Course
We can also do this as a tailor-made course to meet organization-wide training needs. A training needs assessment will be done on the training participants to collect data on the existing skills, knowledge gaps, training expectations, and tailor-made needs.