Teaching Your Staff to Ask BSA Questions

5 years ago Posted By : User Ref No: WURUR20963 0
  • Image
  • TypeWebinar
  • Image
  • Location Aurora, Colorado, United States
  • Price
  • Date 30-05-2018
Teaching Your Staff to Ask BSA Questions, Aurora, Colorado, United States
Webinar Title
Teaching Your Staff to Ask BSA Questions
Event Type
Webinar
Webinar Date
30-05-2018
Last Date for Applying
30-05-2018
Location
Aurora, Colorado, United States
Organization Name / Organize By
Training Doyens
Organizing/Related Departments
Banking
Organization Type
Organization/Company
WebinarCategory
Both (Technical & Non Technical)
WebinarLevel
All (State/Province/Region, National & International)
Related Industries

Education/Teaching/Training/Development

Business Development

Finance

Location
Aurora, Colorado, United States

OVERVIEW

During this webinar we will discuss what questions to ask, the specific KYC/CDD questions, the general customer update questions, and most importantly, the questions related to suspicious activity. When this webinar is over, you will understand what information is available, how you should analyze the information, what your regulators expect from you institution, and some of the dangers of not fully complying with KYC/CDD information gathering requirements. You will be able to apply what you have learned during this webinar to you job function immediately upon returning to work after the seminar.

WHY SHOULD YOU ATTEND

The frontline staff of any financial institution is the first line of defense for BSA compliance. Therefore, an ill-trained frontline staff could lead to the collapse of an institution or the imposing of enforcement actions from the regulators. A strong and well-educated frontline staff will help develop a strong back office BSA department for your institution. Often, the frontline staff does not know why they are asking BSA questions or what the focus of BSA truly is. This webinar will not only give your frontline staff viable scenarios and ways to respond during the customer question and answer process, but this training will also explain why your staff are asking the questions in the first place. Another valuable section of this webinar will teach the frontline staff when questions need to be asked. Most staff are familiar with how and why they ask questions related to CTRs and the Monetary Instrument Log, but they need to be able to look at a customer’s account history so as to understand how to ask questions related to the SAR process.

AREAS COVERED

We will coverthe responsibilities of frontline staff, customer service vs. bank preservation, updating customer information, CTR, SAR, and Monetary Instrument Log scenarios and questions, building a strong relationship between the frontline staff and back office staff, and developing a culture of compliance in the frontline staff. We will also address, what customer information to gather, how to gather the information, why gathering the information is important, and how your financial institution can use the information.

LEARNING OBJECTIVES

This webinar should provide you with a clear understanding of how, why, and when your front line staff should ask your customers KYC/CDD questions, and the importance of the front line staff working well with the back office staff.

WHO WILL BENEFIT

The following employees will benefit from the webinar, frontline bank staff, on-boarding staff, customer relations staff, back office staff, BSA/AML Officers, Compliance Officers, and suspicious activity investigators and analysts

For more detail please click on this below link:

https://bit.ly/2qBtNDm

Email: [email protected]

Toll Free: +1-888-300-8494

Tel: +1-720-996-1616         

Fax: +1-888-909-1882

 

Others Details

The webinar explains how to train your frontline staff to ask BSA questions so they can gather customer information.

Registration Fees
Available
Registration Fees Details
Live Session for one participant $199 Corporate Live Session Group – Max 10 Participants from one location. $399 Recorded Session Get unlimited access to the link for six months. $219 Training DVD or USB Flash Drive MP3 files, PDF presentation and reference manual will be delivered on a CD $399 Super Combo Offer 1 Live and Recorded webinar $329 Super Combo Offer 2 Live and Training CD $479
Registration Ways
Email
Phone
Website
Other
Address/Venue
  Training Doyens 26468 E Walker Dr,Aurora, Colorado  Pin/Zip Code : 80016-6104
Landmark
Colorado
Official Email ID
Contact
Training Doyens

Training Doyens 26468 E Walker Dr,Aurora, Colorado

[email protected]

   7209961616