Service Hub Software Training Course

This comprehensive certification course offered by IRES equips participants with comprehensive skills in managing service hub software effectively.

Participants will learn to utilize service hub software to streamline customer service operations, enhance client relationships, and optimize service delivery.

Duration

5 Days

Who Should Attend

1. Small business owners
2. Customer support specialists
3. Individuals interested in learning how to use HubSpot Service Hub

Personal Impact

1. Enhanced proficiency in service hub software management.
2. Improved customer service skills.
3. Increased confidence in handling client interactions.

Organizational Impact

1. Streamlined customer service operations.
2. Improved client satisfaction and retention.
3. Enhanced service delivery efficiency.

Course Objectives

1. Efficiently manage service hub software to improve customer service operations.
2. Utilize service hub tools for effective client relationship management.
3. Optimize service delivery processes using service hub software.

Course Outline

Module 1: Introduction to Service Hub Software

1. Overview of Service Hub Concepts
2. Benefits and Importance of Service Hub Software
3. Common Features and Functions of Service Hub Platforms

Module 2: Customer Relationship Management (CRM) Tools

1. Managing Customer Profiles and Data
2. Customer Interaction Tracking
3. Integrating CRM with Service Delivery Processes

Module 3: Service Request Management

1. Creating and Assigning Service Tickets
2. Prioritizing and Managing Service Requests
3. Automated Responses and Escalation Procedures

Module 4: Reporting and Analytics

1. Generating Service Reports
2. Analyzing Service Performance Metrics
3. Using Data Insights for Continuous Improvement

Module 5: Integration and Customization

1. Integrating Service Hub with Other Systems (e.g., CRM, ERP)
2. Customizing Workflows and Processes
3. Ensuring Data Security and Compliance

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Course Administration Details

Methodology

The instructor-led trainings are delivered using a blended learning approach and comprises presentations, guided sessions of practical exercise, web-based tutorials, and group work.

Our facilitators are seasoned industry experts with years of experience, working as professionals and trainers in these fields.

All facilitation and course materials will be offered in English. Therefore, the participants should be reasonably proficient in English.

Accreditation

Upon successful completion of this training, participants will be issued an Indepth Research Institute (IRES) certificate certified by the National Industrial Training Authority (NITA).

Training Venue

The training will be held at IRES Training Centre.

The course fee covers the course tuition, training materials, two break refreshments, and lunch.

All participants will additionally cater to their travel expenses, visa application, insurance, and other personal expenses.

In addition to our virtual training, we conduct training in Kenya (Nairobi, Mombasa, Kisumu, Nakuru, and Naivasha) and in the following locations:

1. Dubai - United Arab Emirates
2. Cairo - Egypt
3. Johannesburg, Pretoria, and Cape Town - South Africa
4. Zanzibar, Dar-es-Salaam, and Arusha - Tanzania
5. Kigali - Rwanda
6. Accra - Ghana
7. Kampala - Uganda

Accommodation and Airport Transfer

Accommodation and airport transfer can be arranged upon request.

For reservations, kindly contact us at: 

• Email: [email protected]
• Phone: +254715 077 817

Tailor-Made Program

Upon request, this training can also be customized to suit the needs of you or your institution.

You can have it delivered at our IRES Training Centre or a convenient location.

For further inquiries, kindly contact us at:

• Email: [email protected]
• Phone: +254715 077 817