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Salesforce Training Best Practices for Driving End User Adoption

The Salesforce.com Implementation Training Phase is the best opportunity to drive end-user adoption. To increase your chances of success, follow these training best practices: learn salesforce online

1. Role-based training: training should not be the same for all roles; It must be adapted to each role and start with the managers; Focus on demonstrating the value of the tool and how to get the information they want from it; They don't need to know how to turn a lead into an opportunity so much that they need to know which reports will be most useful to them and how to run them. salesforce online training

2. Scenario-based training: end users don't need to know * what * all screens and functions do, but they need to know * when * to use Salesforce.com; Instead of describing each screen, take an example from the real world and walk together; It almost ends with business operations training rather than software training.

3. Team Training - It is critical that the manager train with the end users (after making sure managers see the value of salesforce.com, of course); With their manager in hand, end users know that management agrees and has expectations, and they are unlikely to say or think "This is a waste of time and I am not."

4. Live System Training - It is tempting to train in a fake organization with fake leads, contacts and other data, but then you have to trust that users will take what they learn and translate it into the real world; Instead, ask them to * actually * act * on real data * (for example, bring their business card combinations to class and introduce some real leads during the training); That way, they start using salesforce.com at the end of the school day; It's easier * to * stick with * using a new tool than * to * start * using it!

5. Hands-on Training - This may be obvious, but it should be noted: Most people don't learn by listening to the teacher or by watching videos and e-learning. They learn by doing; Each student should have their own workstation or device and should practice all the operations taught in the classroom.

6. Improved training over time: Research shows that after two weeks of training, people typically retain between 2% and 4% of what they learn ... unless they have already used it as they learned it; A single training strategy is not enough, because even the fastest adopting end users will likely not use the evening instruction in training for the first week after training; You must check and update after one week and again after a second week

End-user approval can be one of the hardest things to accomplish with Salesforce.com, but it's also one of the most important. With initial and ongoing support from executives, along with best practices, any organization can truly anticipate and enjoy end-user approval rates on salesforce.com.
The best end-user certification comes from personalized training, but Stony Point also offers low-priced tutor-led online lessons for sales reps, customer service personnel, and marketers. For more information and to register online Soon, Stony Point, a leading Salesforce training provider. Stony Point is Salesforce.com's largest education and training partner, with licensed instructors in North America, Europe, Asia, South America, and Australia. Stony Point develops and delivers Salesforce training lessons to end users in sales, customer service, and marketing, as well as administrators, developers, and
consultants, and provides guidance in English, Spanish, French, Portuguese, Japanese, Korean, and Chinese.