Reduce your Support Tickets by 2x with Knowledge Base

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With the average company handling 578 support tickets daily, 3,991 weekly, and 17,630 monthly, managing ticket volume can feel overwhelming*

But there’s a powerful solution that can help you tackle this challenge — a knowledge base.

By implementing a self-service knowledge base, you empower customers to find answers quickly and efficiently, ultimately reducing the number of support tickets.

In this webinar, we will reveal the secret sauce to building a self-serve model knowledge base, using metrics to track customer behavior with content, and much more.

Don’t miss this opportunity to transform your customer support approach and start lowering your ticket volume!

Key takeaways

• How a knowledge base can drive cost savings and operational efficiency.
• Role of AI in controlling support ticket volume.
• A quick walkthrough to create an effective self-service knowledge base.
• Benefits of a self-service knowledge base in customer support.
• Using metrics to track how customers interact with your content.