Preparing content for the future of self-service

2 years ago Posted By : User Ref No: WURUR120791 0
  • Image
  • TypeWebinar
  • Image
  • Location Online Event
  • Price
  • Date 14-09-2022
Preparing content for the future of self-service, Online Event
Webinar Title
Preparing content for the future of self-service
Event Type
Webinar
Webinar Date
14-09-2022
Location
Online Event
Organization Name / Organize By
document360.com
Organizing/Related Departments
document360.com
Organization Type
Organization
WebinarCategory
Technical
WebinarLevel
All (State/Province/Region, National & International)
Related Industries

Information Technology

Hardware/Software/Networking Services

OTHERS

Location
Online Event

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With the advent of artificial Intelligence and machine learning, we have an opportunity to provide a different experience for self-service. However, most content still adheres to a reference manual information architecture. What are the opportunities that exist to modernize self-service, and what can we do to our content to get it ready for our newest audience: machines?

Topics covered

  • What’s old is new! Structured authoring, DITA, rich metadata
  • Search first navigation, wayfinding, next best article
  • Embrace code and data
  • Iterate to perfection: collect and utilize feedback

Learning outcomes

  • Understand self-service knowledge base
  • Modern approaches to building a knowledge base
  • Tips to modernize your self-service knowledge base
  • Success metrics to measure business impact

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Registration Fees
Free
Registration Ways
Website
Address/Venue
https://document360.com/webinar/preparing-content-for-the-future-of-self-service/  https://document360.com/webinar/preparing-content-for-the-future-of-self-service/ 
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