Organization Name / Organize By
document360.com
Organizing/Related Departments
document360.com
Organization Type
Organization
WebinarCategory
Technical
WebinarLevel
All (State/Province/Region, National & International)
Related Industries
Information Technology
Hardware/Software/Networking Services
OTHERS
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With the advent of artificial Intelligence and machine learning, we have an opportunity to provide a different experience for self-service. However, most content still adheres to a reference manual information architecture. What are the opportunities that exist to modernize self-service, and what can we do to our content to get it ready for our newest audience: machines?
Topics covered
- What’s old is new! Structured authoring, DITA, rich metadata
- Search first navigation, wayfinding, next best article
- Embrace code and data
- Iterate to perfection: collect and utilize feedback
Learning outcomes
- Understand self-service knowledge base
- Modern approaches to building a knowledge base
- Tips to modernize your self-service knowledge base
- Success metrics to measure business impact
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Address/Venue
https://document360.com/webinar/preparing-content-for-the-future-of-self-service/
https://document360.com/webinar/preparing-content-for-the-future-of-self-service/