People Management Skills Course

Introduction

Most important asset of any organization are its people. The growth and success of an organization depend on them. At the same time, the most important yet the most challenging responsibility is to manage people in your organization because of changing technologies, workforce, different cultures, attitudes, behavior, expectations and impact of global competition.

People management skill is developed and improved with experience as you meet different people every day and everyone has different behaviour towards a situation.

This training course will help its participants understand the dynamics of human behaviour and implement it in the organization to manage employees and management.

It will teach you various strategies to improve recruitment, training, managing conflicts, motivating people, giving feedback and overall communication to manage people around you in the organization.

You will be able to inspire people and improve their performance which will eventually lead to the overall improvement of the organization’s performance. This course covers a lot of case studies, theories and techniques which will guide you in every step of your career where you are required to manage people in your organization.

Course Objectives

Upon completing this People Management Skills Training Course successfully, participants will be able to:

• Describe and implement different theories and philosophies to manage people at work
• Understand how individuals and teams work in an organization
• Examine individuals’ personality and behaviours to resulting in better management of people
• Apply different techniques and strategies to improve people management in organizations
• Harness the team’s ability to improve the performance
• Motivate people to improve their overall performance
• Coach and inspire employees effectively
• Resolve and manage conflicts quickly
• Understand the cultural differences and nullify it’s negative impacts

Duration

5 Days

Who Should Attend

This People Management Skills Training Course would be suitable for:

• Managers
• Supervisors
• Team Leaders
• New Managers
• HR professionals
• Employee Experience Team Members
• Site Heads
• Regional Managers
• Potential Leaders
• Anyone who wants to upskill as a manage

Course Content

Module 1: Introduction

• What is people management?
• Why is people management needed in organisations?
• Traditional people management theories
• Modern people management theories

Module 2: Understanding Different Individuals in Organizations

• Importance of understanding employees as a leader
• Behavioural Understanding of an individual
• Understanding impact of culture on behaviour
• Self-assessment and awareness
• Understanding the background

Module 3: Recruitment Strategies

• What kind of people do you want to hire/recruit?
• Importance of hiring right people
• Determining attitude and behaviour
• Do not assume
• Ask questions
• Be neutral and unbiased

Module 4: Training and Development Strategies

• Importance of training employees in managing them
• Conducting regular coaching and mentoring sessions
• Emphasizing on soft skills
• Invest in personal development
• Rolling out various opportunities for individuals

Module 5: Performance and Rewards

• Why rewards?
• Defining performance parameters
• Acknowledging achievements
• Defining rewards based on the level of achievement
• Conducting regular rewards and recognition meets

Module 6: Conflict Management

• Why do conflicts happen?
• Acting responsibly
• Listen to both the parties
• Be neutral
• Determine the real reason
• Role of training in managing conflicts
• Different approaches to managing conflicts

Module 7: Discrimination and Harassment Prevention

• Difference between discrimination and harassment
• Educate employees and management
• Conduct proper training
• Set guidelines
• Form a team to keep a regular check

Module 8: Feedback

• Importance of feedback in managing people
• Learn the art of giving feedback
• Be a motivator
• Asking for regular feedback from employees
• Working on feedback and improving the workplace

Module 9: Principle of Administrative Management Theory

• History and importance
• Organise
• Command
• Control
• Coordinate
• Plan
• Forecast

Module 10: Different Theories for People Management

• Theories X and Y
• Human relations theory
• Bureaucratic Management theory
• Scientific Management theory

Training Approach

This course will be delivered by our skilled trainers who have vast knowledge and experience as expert professionals in the fields. The course is taught in English and through a mix of theory, practical activities, group discussion and case studies. Course manuals and additional training materials will be provided to the participants upon completion of the training.

Tailor-Made Course

This course can also be tailor-made to meet organization requirement. For further inquiries, please contact us on: Email: [email protected] Tel: +254 721 331 808

Training Venue

The training will be held at our Upskill Training Centre. We also offer training for a group (at a discount of 10% to 50%) at requested location all over the world. The course fee covers the course tuition, training materials, two break refreshments, and buffet lunch.

Visa application, travel expenses, airport transfers, dinners, accommodation, insurance, and other personal expenses are catered by the participant

Certification

Participants will be issued with Upskill certificate upon completion of this course.