One-Day Virtual Workshop ACH Exception Processes Workshop

Webinar: One-Day Virtual Workshop ACH Exception Processes Workshop When: Tuesday Jun 8 - Jun 8 , 2021 Duration: June 8, 2021 (8:30 AM TO 2:30 PM PST)

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Intensive training with interactive scenarios throughout the session to help bring the learning home. Learn how to apply best practices to remain in compliance with the Nacha Operating Rules.
Have you struggled with the question – "When do I use a Stop Pay form and when do I need a Written Statement of Unauthorized Debit (WSUD)?" This is YOUR session!
The trainer in this session will provide examples of when to use which form and why plus tying this information back to what the NACHA Operating Rules state to ensure you are in compliance each time you help your account holder with their request.
Covered during this session, the trainer will:
Define the Rules surrounding Stop Payments
Identify the difference in the Rules between a consumer and non-consumer Stop Payment
List tips that will help customer service and frontline staff to ensure they are asking the right questions of the account holder
Outline what an unauthorized transaction is and when to use a Written Statement of Unauthorized Debit (WSUD)
Identify the differences between using Return Reason Code R10 vs. R11 and what that means to the RDFI when returning
Identify training tips for the ODFI to identify the differences between R10 and R11 for Return Entries to the Originator when handling these types of Returns
Review timeframes for Stop Payments and Unauthorized Payments