- TypeTraining or Development Class
- Location Westlands, Nairobi, Kenya
- Date 06-04-2020 - 10-04-2020
Education/Teaching/Training/Development
Research/Science
Business Development
Administration/Management
Communications
Dear all,
RE: Master Class in Customer Service Excellence
FineResults Research Services would like to invite you to high impact training on Master Class in Customer Service Excellence to be held in Nairobi from 06/04/2020 to 10/04/2020
COURSE PROFILE
Course Name: Master Class in Customer Service Excellence
Date: 06/04/2020 to 10/04/2020
Duration: 5 Days
Venue: FineResults Research Training Centre, Nairobi, Kenya
Cost: USD 800
Online Registration: REGISTER HERE
INTRODUCTION
Organisations with a customer-focused outlook believe that the businesses long term successes dependent on the organisations commitment to customer satisfaction. Customer Focus requires vigilant integration of various factors that when combined will set the organisation apart from its competitors, attract and keep profitable customers as well as motivate staff and increase productivity. This training course has been designed to teach delegates the fundamental principles, practices and skills required that leading organisations employ to deliver world-class customer service experiences as well as explain the requirements to build a customer focused culture within a department or organisation.
DURATION
5 Days
LEARNING OBJECTIVES
By the end of the training, the participants should be able to;
TOPICS TO BE COVERED
Module 1
The Importance of Customer Service
Module 2
Improving Customer Service Techniques
Module 3
Development
Module 4
Training
Module 5
Customer Service Assessment
TRAINING CUSTOMIZATION
This training can also be customized for your institution upon request. You can also have it delivered your preferred location.
For further inquiries, please contact us through Mobile: +254 732 776 700 or Email: [email protected]
REQUIREMENTS
Participants should be reasonably proficient in English. During the trainings, participants should come with their own laptops.
TRAINING FEE
The course fee covers the course tuition, training materials, two break refreshments, lunch, and study visits.
ACCOMMODATION
Accommodation is arranged upon request. For reservations contact us through Mobile: +254 732 776 700 and +254 759 285 295 or Email: [email protected]
PAYMENT
Payment should be transferred to FineResults Research Limited bank before commencement of training. Send proof of payment through the email: [email protected]
CANCELLATION POLICY
• All requests for cancellations must be received in writing.
• Changes will become effective on the date of written confirmation being received.
Visit our website for more details
How to participate
Contact information
Email: [email protected]
TEL: +254 732 776 700 / +254 759 285 295
Website: fineresultsresearch.org/training/
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REQUIREMENTS Participants should be reasonably proficient in English. During the trainings, participants should come with their own laptops.
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