Leadership, Communication, and Interpersonal Skills for Managers Course

Introduction

Leadership, Communication and Interpersonal skills assist people to communicate and relate with each other. When we mention people skills or soft skills, we are referring to Interpersonal skills. Effective leadership skills are used when your people and communication skills are incorporated to engender organizational synergy.

How can Managers improve Interpersonal Skills? Effective interpersonal communication sets the groundwork and foundation for an efficient organization. Interpersonal skills are the traits and manners we display while interacting with other individuals. Strong interpersonal skills involve the capability to collaborate with colleagues to solve tough problems and establish a good working relationship within the office. This is the key indicator of a successful working environment.

If individuals do not have the appropriate interpersonal or people skills or lack the training of these skills, it might lead to differences between colleagues or managers. Interpersonal communication is the manner where information, opinions, and emotions are exchanged between people through various verbal or non-verbal techniques.

This course will consequently succinctly equip you with the ability to develop leadership, communication, and interpersonal skills to inspire others and a clear ability to cultivate a vision for your subordinates.

Course Objectives

Upon completing this Leadership, Communication, and Interpersonal Skills Training Course for Managers, participants will be able to:

• Learn how to remain a consistent inspiration to your subordinates by cultivating high-performance standards thus entrenching the organizational mission, vision and values in their respective organizations
• It will also encourage insight into maintaining effective interpersonal, communication and leadership skills in your organization
• Discover how to assimilate and entrench interpersonal, communication and leadership qualities, characteristics, attributes and traits into the organizational value system thus engendering the cultivation of a mutually consensual employee-driven value system into the organizational culture
• Learn and practice how to consistently and constructively sustain the development of communication, interpersonal and leadership skills to ensure the delivery of your organization’s primary objectives
• Recognize how to spot and avoid common errors when reviewing existing initiatives to develop leadership, communication, and interpersonal competence in your organization
• Acquire an understanding of the principles, procedure, and protocol pertaining to the development of leadership, communication, and interpersonal skills including its potential and impact
• Display knowledge and understanding of the main sources of the development of leadership, communication, and interpersonal skills and how it is used to streamline organizational efficiency and simultaneously optimize value extraction
• Understand the practical impact of developing leadership, communication and interpersonal skills in your organization

Who Should Attend?

This Leadership, Communication and Interpersonal Skills Training Course for Managers would be best suited for:

• CEO’s
• All individuals whose responsibilities include the development and entrenchment of leadership, communication, and interpersonal skills as well as organizational leadership for the improvement of broader organizational strategic objectives

Course Outline

Module 1: Interpersonal Communication and People Skills

• Basics and Science of Interpersonal Skills and Interpersonal Communication
• The Core Ethical Principles of Interpersonal Communication
• Developing and working with relationships
• Face to face communication
• Harnessing and recognizing behaviour
• Avoiding conflict

Module 2: Leadership in Interpersonal Communication

• Active Listening
• Listening to Understand
• Feedback
• Trust and honesty
• Selflessness
• Self-awareness
• Compassion and Empathy

Module 3: Communication and Interpersonal Skills

• Communicating and working with groups
• Individual Communication
• Personal and Professional Communication
• Developing strong interpersonal skills
• Relationship building
• Communication with inter-dependent individuals
• Verbal and non-verbal communication

Module 4: Interpersonal Skills and People Skills

• Confidence and Expertise
• Meaningful Impetus
• Influence and Inspiration
• Expanding Personal Productivity
• Growing your influence and impact
• Identifying and establishing Opportunities to expand
• Keys to successful influence
• Strategic planning, personality development, and focus
• Beliefs, Traditions, Characteristics, Traits, Aptitude, Values, Culture, Attitudes, and Behaviour

Module 5: Negation of Effective Communication

• Obstructions to effective communication
• Communicating assertively
• Positive perception and character conveyance
• Giving and accepting feedback
• Demonstrating appreciation towards others
• Appropriating behaviour in different situations
• Effective interpersonal communication

Module 6: Collaborative Communication

• Comprehending Team Dynamics
• Uniting and synergizing team effort
• Impactful collaborative decision making
• Capitalizing on styles, personalities, and strengths
• Elements for Developing high performing teams
• Effective Teambuilding Techniques

Module 7: Interpersonal Skills in People Management

• Communicating Change and Change management
• Identifying and Minimizing Conflict
• Recognizing indications of potential conflicts
• Types and sources of conflicts
• Conflict Resolution
• Importance and Value of constructive feedback and positive criticism

Training Approach

This course will be delivered by our skilled trainers who have vast knowledge and experience as expert professionals in the fields. The course is taught in English and through a mix of theory, practical activities, group discussion, and case studies. Course manuals and additional training materials will be provided to the participants upon completion of the training.

Tailor-Made Course

This course can also be tailor-made to meet organization requirements. For further inquiries, please contact us on Email: [email protected] Tel: +254 721 331 808

Certification

Participants will be issued with Upskill certificate upon completion of this course.