International Training on Excellence In Organization Office Administration

Course: Training on Excellence In Organization Office Administration

Course Date

Onsite fees:

Registration

04/03/2024 To 08/03/2024

1,000 USD
90,000Ksh

https://bit.ly/48hEBsR

03/06/2024 To 07/06/2024

1,000 USD
90,000Ksh

https://bit.ly/48eqDYI

02/09/2024 To 06/09/2024

1,000 USD
90,000Ksh

https://bit.ly/48eqJQ4

02/12/2024 To 06/12/2024

1,000 USD
90,000Ksh

https://bit.ly/4adJq8f

 

For more information : https://www.fineresultsresearch.org/training/?courses=business

Contact : +254 732 776 700 / +254 759 285 295

Email : [email protected]

INTRODUCTION

Office administration is a set of day-to-day activities that are related to financial planning, record keeping & billing, personnel, physical distribution and logistics, within an organization. This course is designed to expose participants with office and business skills that will make them shine in their practices. It is ideal for office administrators, receptionist, event co-coordinators and PA's.

 

DURATION

5 Days

 

LEARNING OBJECTIVES

By the end of the training, the participants should be able to;

Have confident when handling office administration and processes responsibilities

Master the tools for effectively dealing with all aspects of business administration.

 

TOPICS TO BE COVERED

Module 1

The Office Manager’s Roles and Responsibilities

Manager’s role in an organization and identification of what an organization requires from office administrators

Administrator/Process Manager role

The People/HR Manager Role

The Project Manager Role

 

What does it mean to be an Office Administrator?

Diversity in the Workplace

The 4 Personality Types

 

Assertiveness

What is Assertiveness?

Analysis of Assertiveness Behaviour

Benefits of acting assertively;

Passive Behaviour

Aggressive Behaviour

Passive-Aggressive Behaviour

Assertive Behaviour

Assertiveness Rights

Characteristics that assertive people tend to have

Learning to be more assertive

Assertiveness Techniques

 

Module 2

Essential Communication Skills

Effective Listening Techniques

Keys to Effective Listening

Barriers to Effective Listening

Effective Verbal Communication Skills

Barriers to Effective Communication

Building Empathy

Transactional Analysis

Questioning Techniques

Probing Techniques

Negotiation Techniques

Dealing with angry staff members

Tips for Dealing with your own anger

Defusing Conflict with staff members

 

Module 3

Telephone Skills

Core Contact Centre Principles

Building Rapport

Telephone Management Skills

Telephone Etiquette

What you say and what it means

The Greeting

Transferring calls and taking messages

 

Professional Documents

Business Writing

The 5 C’s of Business Writing

Email Etiquette

Report Writing

Taking Minutes of Meetings

Writing Comprehensive Agenda’s

 

Module 4

Managing your Organizational Skills

Plan and Organize well

Develop filing systems

Using electronic filing systems

Scheduling and Roster Management tools

Effective organizational tools

Master the Art of Delegation

Time Management, Planning and Prioritizing

The Action Priority Matrix

 

Module 5

Sourcing Quality Suppliers

Controlling and evaluating ordering and distribution of office resources

Evaluating supplier offerings

Clarifying supplier performance contracts

Monitoring supplier performance against Service-Level Agreement (SLA)

Building strong relationships with suppliers

 

***************************

TRAINING CUSTOMIZATION

This training can also be customized for your institution upon request. You can also have it delivered your preferred location. For further inquiries, please contact us through Mobile: +254 732 776 700 or +254 759 285 295. You can also email us on: [email protected]

 

REQUIREMENTS

Participants should be reasonably proficient in English. During the trainings, participants should come with their own laptops.

 

TRAINING FEE

The course fee covers the course tuition, training materials, two break refreshments, lunch, and study visits.

 

ACCOMMODATION

Accommodation is arranged upon request. For reservations contact us through Mobile: +254 732 776 700/+254 759 285 295 or Email: [email protected]

 

PAYMENT

Payment should be transferred to FineResults Research Limited bank before commencement of training. Send proof of payment through the email: [email protected]

 

CANCELLATION POLICY

All requests for cancellations must be received in writing.

Changes will become effective on the date of written confirmation being received.