International Protocol and Diplomacy Course

Introduction

International Protocol and Diplomacy Training, which will give complete knowledge about international protocol standards. The protocol is a rule that describes how an activity is to be performed, most often in the field of diplomacy. In diplomatic services and other fields of governance, protocols are considered to be unwritten guidelines of behaviour and conduct.

International protocol standards are nothing but a set of international courtesy rules that are important for delegates interacting cross-culturally at an international level. With trade and commerce as well as governance extending beyond a nation, the need for cross-border and cross-culture interaction is extremely important and critical.

Inappropriate conduct or representation of an organisation or government at an international level could drastically impact the growth and progress of the organisation or nation.

This International Protocol and Diplomacy Certification training will help you understand the impact of protocol and the need to maintain international protocol standards. It will also provide you with the required skill and confidence to manage complex international protocol effortlessly, thus demonstrating your potential and increasing growth opportunities for yourself within and outside your organisation.

Course duration

5 days

Who should attend?

• Members of the senior management of an organisation who need to understand the criticality and impact of international protocol
• Protocol officers responsible for facilitating international communication and collaboration
• Embassy and other diplomat personnel involved in international communication and interaction that offer opportunities to represent one’s organisation and/or nation
• Meeting and event planners who organise events at an international level
• Private consultants and advisors who partake in the organisation and management of international events
• Global entrepreneurs, administrative professionals and those members of the government who travel often or host delegates of other nations for interaction, communication and collaborations
• Any other professional interested in knowing more about international protocol standards

Course Objectives

The main objective of this International Protocol and Diplomacy Certification training course is to empower professionals with—

• Complete knowledge and in-depth understanding of international protocol standards
• The ability and confidence to develop a sense of personal presence that is positively impactful
• The confidence and skill to manage complex international protocol effortlessly
• The required experience and knowledge to master cross-cultural fundamentals that will foster successful and effective cross-cultural communication
• The required skill set and experience to not only provide training to colleagues but also become an in-house protocol expert for your organisation
• The adequate experience, exposure, skill and confidence to undertake roles and responsibilities involving travelling abroad for international meetings
• The skillset, knowledge and confidence to deliver keynote addresses, demonstrating potential and contributing to organisational and/or national branding, reputation and success
• The required experience and knowledge to maximise opportunities for career growth and progression

Course outline

Module 1 – Aspects of International Protocol

• Greetings and introductions
• Names and titles
• Planning and organisation
• Punctuality
• Verbal and non-verbal communication
• Meals and dining
• Gifting
• Attire

Module 2 – International Protocol Competencies

• Personal competencies
• Business competencies
• Strategic competencies

Module 3 – Cultural Influence in International Protocol

• Forms of address and introduction
• Local concept of social time
• Attire
• Conversation topics

Module 4 – Non-Verbal Communication Protocol

• Rules of introduction
• Eye contact
• Body gestures
• The art of the ‘handshake’

Module 5 – Dining Rules and Protocol

• Invitations and RSVPs
• Table setting
• Seating arrangements
• Menu creation
• Art of toasting

Module 6 – Rules and Formulae for Introduction

• Order of precedence
• Remembering names
• Business card handling
• Business talk and time management
• Salutations and signs of address

Module 7 – Bilateral and Multilateral Event Protocol

• Hosting foreign delegation
• Visiting a foreign country
• Organising meetings and negotiations
• Organising signing ceremonies

Module 8 – International Electronic Communication Protocol

• Phone
• Email
• Video conferencing

Module 9 – Universal Flag Protocol

• On a mast or pole
• Hanging
• Other places
• Multiple flags
• On a helicopter

Training Approach

This course will be delivered by our skilled trainers who have vast knowledge and experience as expert professionals in the fields. The course is taught in English and through a mix of theory, practical activities, group discussion and case studies. Course manuals and additional training materials will be provided to the participants upon completion of the training.

Tailor-Made Course

This course can also be tailor-made to meet organization requirement. For further inquiries, please contact us on: Email: [email protected] Tel: +254 721 331 808

Training Venue

The training will be held at our Upskill Training Centre. We also offer training for a group at requested location all over the world. The course fee covers the course tuition, training materials, two break refreshments, and buffet lunch.

Visa application, travel expenses, airport transfers, dinners, accommodation, insurance, and other personal expenses are catered by the participant

Certification

Participants will be issued with Upskill certificate upon completion of this course.