IATA-Passenger Ground Services Training course

Overview:

Passenger ground services are one of the most demanded certification courses in UAE at the moment. IATA provides passenger services certification course and airport ground handling Certification. Zabeel provides the best IATA PGS Course in dubai, sharjah and abudhabi

Learning Outcome of IATA PGS

• Understand how Airlines and Airports operate in relation to the provision of IATA PGS
• Interpret the respective regulatory requirements related to passenger and baggage transport
• Understand how computer reservations and departure control systems operate
• Ensure safe and secure passenger and baggage transport
• Learn Airport Ground HandlingProvide superior customer service in a demanding customer-facing environment

Who needs the IATA PGS?

• Anyone wishing to start a career as a Passenger Service Agent
• Airline passenger service staff
• Ground Handling Agents’ passenger ground services staff
• Airport operators staff providing passenger services
• Civil Aviation Authorities’ staff providing passenger ground services

Details:

• Introduction to Airport & Airline operations
• Computer Reservations (CRS) and Departure Control Systems (DCS) functions
• Passenger and Baggage check-in procedures (Airport & off-site)
• Conditions of passenger & baggage carriage, boarding procedures and flight close-out messaging
• Dangerous Goods regulations awareness for passenger service agents
• Managing passenger interactions
• Aviation security procedures for passenger & baggage transport