FINANCIAL MANAGEMENT TRAINING ON CREDIT CONTROL AND DEBT MANAGEMENT COURSES

FineResults Research Services would like to invite you to take part in our upcoming workshops on Leadership & Management Skills courses at our FineResults Research Services training facilities in Nairobi, Kenya or online.

 

CREDIT CONTROL AND DEBT MANAGEMENT COURSES

Introduction

Credit Control and Debt Management course describes the methods of controlling credit, investigates methods of credit checking, examines the use of the course and debt management agencies in recovering debt, and describes how to collect a debt by letter and telephone. This 5-days course will equip participants with knowledge and skills on how to collect overdue debts.

Duration

5 Days

Course objectives

At the end of the training, participants will be able to:

· Understand collection of overdue customer invoices

· Understand Debtor Ledger Questionnaire to evaluate office procedures and identify gaps in the systems

· Develop strategies to reduce current customer debt

· Contact customers using overdue invoice strategies

· Use a phone script when handling overdue invoice and have all the answers to questions that might be asked

Who should attend?

· Professionals in the administrative, business, and finance sector who are responsible for the management of credit accounts, and ensuring the efficient management of debt

· Credit Controllers, Managers & Supervisors

· Accounts Receivable Officers, Supervisors & Clerks

· Anyone with accounts receivable and credit collection responsibility

· Debt Managers

· Accounting Officers

· Financial Administrators

· Office Managers

· Customer Care Department

· Staff Members Willing To Refresh Their Credit Management Skills

 

Module 1: Introduction to credit control and debt management

· Cost of running a ledger

· Labour costs

· Bad debts costs

· Evaluation of business procedures

· Business procedure inefficiencies

 

Module 2: Credit Control

· Understanding customers

· Is my customer creditworthy?

· Credit control routines

· Debt recovery through the courts

· Statutory demands, Insolvency, and Bankruptcy

· VAT and Tax relief for Bad debts

 

Module 3: Procedures for credit control

· Procedures and policies

· Ledger currencies

· Activities on debt collection

· Payments, complaints, and reports

· Strategies for overdue

· Customer excuses

· Meetings

· Complaints

· Phone call preparations

· Phone call script

· Problems of cash flows

 

Module 4: Debt Management Agencies

· Credit checking agencies

· Factoring companies

· Specialist Legal Services

· The Courts

· Debt Collection Agents

 

Module 5: Communication

· Telephone Communication

· Written Communication

· How to deal with customer response

TRAINING CUSTOMIZATION

This training can also be customized for your institution upon request. You can also have it delivered to your preferred location.

For further inquiries, please contact us through Mobile: (+254 759 285 295) or Email: [email protected] 

REQUIREMENTS

Participants should be reasonably proficient in English.  During the training, participants should come with their own laptops.

TRAINING FEE

Cost:

In-person USD 900

Payment should be transferred to FineResults Research Services bank account one week prior to the training date and proof of payment sent to [email protected]

For any registration of 3 or more participants; we offer a discount of up to 10%.

This course fee covers the course tuition, training materials, two break refreshments, lunch, and study visits for in-person training.

ACCOMMODATION

Accommodation is arranged upon request. For reservations contact us through Mobile: (+254 759 285 295) or Email: [email protected] 

PAYMENT

Payment should be transferred to FineResults Research Limited bank before the commencement of training. Send proof of payment through the email: [email protected] 

CANCELLATION POLICY

• All requests for cancellations must be received in writing.
• Changes will become effective on the date of written confirmation being received

Visit our website for more details

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