The Executive and Personal Assistant Course

Do you want to start your career as an Executive Assistant or a Personal Assistant (PA)?

This program will empower you with all the skills and knowledge you will require to become a successful Personal Assistant or an Executive Assistant leading to a bright career.

The Personal Assistant’s role demands exceptional planning and organizing skills. They need to have the ability to solve problems with quick decision makings and be tactful and discreet in the process of doing so. 

This course will engage you to rethink your value and significance as an executive assistant and acquire the competencies and confidence to achieve better results.

Participants will learn the best practices and tools that will enable them to develop their emotional intelligence, business etiquette, and multitasking capabilities to develop as a next-generation Executive Assistant, Personal Assistant, or a Personal Secretary.

Duration

5 Days

Who Should Attend

1. Executive Secretaries
2. Personal Secretaries
3. Executive Assistants
4. Personal Assistants
5. Administration Managers
6. Management Secretaries
7. Office Managers
8. Senior Assistants

Course Objectives

1. Aid directors and senior managers by performing pivotal roles
2. Discover proactive approaches, problem-solving and decision-making skills
3. Master the art of multi-tasking and organizing skills
4. Learn time management and principles of prioritizing
5. Represent your Manager in the Networking circle
6. Synchronize your work style with your manager’s work styles
7. The balance between independent decision makings and getting manager involved
8. Get situations under control with proven time and stress management strategies
9. Organize meetings, appointments, travel arrangements, and manage priority tasks
10. Apply professional communication and business-writing techniques
11. Boost your presentation and report writing skills
12. Understand the art of managing conflict
13. Comprehend the fundamentals of corporate and management behaviour
14. Learn the impact of technology used by next-generation executives and assistants
15. Understand the importance and techniques of protocol and diplomacy

Course Outline

Module 1: The Role and Competencies of a Modern Personal Executive Assistant

1. The Framework of a Modern Organizational Structure
2. Understanding Today’s Global Business Environment
3. Expanding and Branding the Value of a PA/EA
4. Competencies of a Next-Generation PA/EA
5. Understanding the Managerial Aspects

Module 2: Building and Managing the Assistant-Manager Relationship

1. Forming Common Objectives and Priorities
2. Effective Communication with the Manager
3. Building and Maintaining the Working Relationship
4. Adapting to the Manager’s Work Style and Anticipating Needs
5. Partnering with the Manager and Decision-Making Processes
6. Representing the Manager

Module 3: Time Management, Task Prioritization, and Business Etiquette

1. Time Optimization and Task Management
2. Prioritization, Multitasking, and Delegation
3. Managing Conflicting Priorities
4. Importance of SMART Objectives
5. Protocol and Business Etiquette
6. Confidentiality, Compliance, and Netiquette

Module 4: Interpersonal Communication, Meetings, and Stress Management

1. Effective Interpersonal Communication and Relationship Building
2. Handling Difficult Personalities and Scenarios
3. Meeting Planning, Preparation, and Management
4. Note-Taking, Transcription, and Follow-Ups
5. Emotional Intelligence (EI) and Stress Management

Module 5: Professional Communication, Administrative Duties, and Additional Responsibilities

1. Professional Business Communication: Writing and Presentation Skills
2. Handling Business Correspondence and Customer Interactions
3. Diary and Calendar Management
4. Administrative Duties: Office Supplies, Budgeting, and Invoice Management
5. Handling Manager’s Personal Requirements and Managing Interruptions

Related Courses

1. The Executive Assistant in the 21st Century Course
2. Advanced Administration Skills Course
3. Proofreading Course
4. Professional writing skills for non-native English speakers Course
5. Corporate behavioral skills Course
6. Becoming an exceptional receptionist Course

Course Administration Details

Methodology

The instructor-led trainings are delivered using a blended learning approach and comprise presentations, guided sessions of practical exercise, web-based tutorials, and group work.

Our facilitators are seasoned industry experts with years of experience, working as professionals and trainers in these fields. All facilitation and course materials will be offered in English.

Therefore, the participants should be reasonably proficient in English.

Accreditation

Upon successful completion of this training, participants will be issued an IRES certificate certified by the National Industrial Training Authority (NITA).

Training Venue

The training will be held virtually or at our training locations.

The course fee covers the course tuition, training materials, two break refreshments, and lunch.

All participants will additionally cater to their travel expenses, visa application, insurance, and other personal expenses.

Accommodation and Airport Transfer

Upon request, we can arrange accommodation and airport transfer for you to suit your needs and requirements.

For bookings and reservations, please contact us on:

• Email: [email protected]
• Phone: +254715 077 817

Tailor-Made Program

Upon request, we can also customize this training to suit your needs and requirements or those of your organization.

 You can have it delivered virtually, face-to-face at our training locations or at a convenient location. 

For further inquiries, please contact us