Effective Customer Communication and Relationship Management Practices

Posted By : User Ref No: WURUR54141 0
  • Image
  • TypeWorkshop
  • Image
  • Location Kigali, Rwanda
  • Price
  • Date 11-05-2020 - 15-05-2020
Effective Customer Communication and Relationship Management Practices, Kigali, Rwanda
Workshop Title
Effective Customer Communication and Relationship Management Practices
Event Type
Workshop
Workshop Date
11-05-2020 to 15-05-2020
Last Date for Applying
11-05-2020
Location
Kigali, Rwanda
Organization Name / Organize By
Vital Extra Learning and Consultancy
Organizing/Related Departments
Training
Organization Type
Organization
WorkshopCategory
Technical
WorkshopLevel
International
Related Industries

Education/Teaching/Training/Development

Business Development

Location
Kigali, Rwanda

Course Description

As customer relationship management practices become increasingly sophisticated, modern organizations must develop strong communication and relationship management skills in their employees to ensure sustainable service excellence and generate revenue-boosting sales results. This training course is aimed at equipping participants with practical communication skills in order to build more effective and long-lasting client relationships. The programme explore the key principles of how to win business, offer innovative sales solutions to clients and create and maintain sustainable client relationships through an exploration of key customer relationship and communication techniques. The programme is focuses on high-level communication and relationship management skills. The course is aimed at making participants more confident communicators in order to drive revenue. The programme further address the key personal and inter-personal skills for achieving communication excellence, including listening, questioning, influencing and presenting, to ensure sales pitches are relevant and impactful and lead to lasting client relationships. The training is highly interactive, with plenary presentations, group discussions, learning exercises and an examination of relevant case studies.

 

Learning outcomes

By the end of this course the participants will be able to:

•   Professionally communicate with partners and stakeholders

•   Appreciate the significance of corporate values on customer communication

•   Understand the needs and psychology of the customer

•   Understand the benefits of active listening and questioning skills

•   Demonstrate critical skills to create memorable sales pitches and presentations

 

Who should enroll?

This training course is recommended for all those responsible for managing face-to-face relationships with customers that have a significant impact on achieving the organization’s business objectives.

 

Send an email to [email protected] to request a course training agenda

 

Why train with us?

Vital Extra Learning guarantees our clients:

•    State-of-the-art facilities and training infrastructure

•    Extended tradition of hand-holding during post engagement

•    Service delivery through highly seasoned industry experts.

•    Value for money

Registration Fees
Available
Registration Fees Details
USD 850
Registration Ways
Email
Website
Address/Venue
  Vital Extra learning Center, Kigali, Rwanda 
Official Email ID
Contact