Effective Customer Communication and Relationship Management Practices

1 year ago Posted By : User Ref No: WURUR141871 0
  • Image
  • TypeWorkshop
  • Image
  • Location Abuja, Abuja (FCT), Nigeria
  • Price
  • Date 25-09-2023 - 29-09-2023
Effective Customer Communication and Relationship Management Practices, Abuja, Abuja (FCT), Nigeria
Workshop Title
Effective Customer Communication and Relationship Management Practices
Event Type
Workshop Date
25-09-2023 to 29-09-2023
Last Date for Applying
Abuja, Abuja (FCT), Nigeria
Organization Name / Organize By
Vital Extra Learning
Organizing/Related Departments
Vital Extra Learning and Consultancy
Organization Type
Both (Technical & Non Technical)
All (State/Province/Region, National & International)
Related Industries



Business Development


Abuja, Abuja (FCT), Nigeria

Course title: Effective Customer Communication and Relationship Management Practices

Date and registration link:

25/09/2023 to 29/09/2023: http://bit.ly/3kQFGVc

25/12/2023 to 29/12/2023: http://bit.ly/3EY62vd


+234 (0) 8038 066705

Email: info@ vitalextralearning.com


5 Days                                                                                                                                                        


Abuja, Nigeria

Fee: 950


Course Description

As customer relationship management practices become increasingly sophisticated, modern organizations must develop strong communication and relationship management skills in their employees to ensure sustainable service excellence and generate revenue-boosting sales results. This training course is aimed at equipping participants with practical communication skills in order to build more effective and long-lasting client relationships. The programme explore the key principles of how to win business, offer innovative sales solutions to clients and create and maintain sustainable client relationships through an exploration of key customer relationship and communication techniques. The programme is focuses on high-level communication and relationship management skills. The course is aimed at making participants more confident communicators in order to drive revenue. The programme further address the key personal and inter-personal skills for achieving communication excellence, including listening, questioning, influencing and presenting, to ensure sales pitches are relevant and impactful and lead to lasting client relationships. The training is highly interactive, with plenary presentations, group discussions, learning exercises and an examination of relevant case studies.


Learning outcomes

By the end of this course the participants will be able to:

• Professionally communicate with partners and stakeholders

• Appreciate the significance of corporate values on customer communication

• Understand the needs and psychology of the customer

• Understand the benefits of active listening and questioning skills

• Demonstrate critical skills to create memorable sales pitches and presentations


Who should enroll?

This training course is recommended for all those responsible for managing face-to-face relationships with customers that have a significant impact on achieving the organization’s business objectives.

Send an email to [email protected] to request a course training agenda


Why train with us

Vital Extra Learning guarantees our clients:

• State-of-the-art facilities and training infrastructure

• Extended tradition of hand-holding during post engagement

• Service delivery through highly seasoned industry experts.

• Value for money



Registration Fees
Registration Fees Details
USD 950
Registration Ways
Abuja, Nigeria  info@ vitalextralearning.com