Effective Communication and Presentation Skills Course

Introduction

Good Communication Skills are essential. Being an effective communicator takes real skill. Communication skills have to be developed, honed and added to on an on-going basis. They are the heart of your interpersonal skills and the greater your awareness of how it all works, the more effective your communication will be. To be effective in business, you have to communicate well. To be a good manager, you have to communicate exceptionally well. This course will highlight on key essentials for becoming a more effective communicator.

On the other hand, it is not what you say but how you say it. If you make better presentations, you normally get the juicier projects! It makes people pay attention to your message and enjoy listening to your speech. You can advance in your career rapidly with effective presentation skills. It is good to acquire the necessary art of convincing and inspiring an audience to take action. This workshop will build the current skills in the techniques of making an influential, convincing and successful presentation.

Duration

5 Days

Course Objectives

After attending this seminar participants will be able to: (with respect to communication skills)

• Developing awareness of how you create an impact
• Understanding how communication dynamics work
• Knowing what already works about you
• Developing skills as a leader and presenter
• Creating clear, compelling key messages
• Challenging what you currently do as a communicator
• Developing excellent listening behaviours
• Exploring influencing skills
• Dealing with difficult messages and handling crises
• Gaining practical presenting tools and techniques
• Managing nerves
• Making an Impact as a presenter
• Coaching sessions (one-to-one)
• Building confidence and more confidence
• Apply the 4 P’s of Persuasive Presentations – Plan, Prepare, Practise and Present

• Organise the information to be presented in a logical format, which is concise and audience focused
• Present information in an illustrative, engaging and in a three-dimensional way
• Keep to time
• Manage body language to look confident, approachable and passionate
• Know how to use the voice to entertain and project energy
• Prepare (or get someone else to prepare) relevant visuals, which are easy to see and understand
• Use bridging techniques to manage difficult questions and objections
• Be conclusive with a clear call for action

Course Content

Module 1:

• The importance of effective communication at work and the effects of poor communication
• The stages in communication: sender -encoding – transmission – decoding - receiver
• Possible barriers to communication and methods to overcome them
• Ways to ensure effective communication in the workplace
• Different types of communication including oral, written, visual, and electronic and their relative advantages and disadvantages

Module 2:

• Active listening skills
• Significance of non-verbal communication and body language
• Techniques of face-to-face and indirect communication, and when each is appropriate
• How to use feedback to check effectiveness of communication
• How to assess and develop own communication skills through feedback and reflection

Module 3:

• The importance of delivering professional presentations
• Selection of relevant information content
• How to plan and prepare effectively for briefings (account for Purpose; Audience; Content; Form)

Module 4:

• The value of various methods of data presentation – tables, graphs, charts, diagrams
• Prepare visual aids to support briefing or presentation
• Formal and informal presentation skills including platform techniques and visual aids
• Use of feedback to check understanding

Module 5:

• How to evaluate briefings/presentations
• Practical presentation delivery from each candidate
• Final assessment check for award qualification

Training Approach

This course will be delivered by our skilled trainers who have vast knowledge and experience as expert professionals in the fields. The course is taught in English and through a mix of theory, practical activities, group discussion and case studies. Course manuals and additional training materials will be provided to the participants upon completion of the training.

Tailor-Made Course

This course can also be tailor-made to meet organization requirement. For further inquiries, please contact us on: Email: [email protected] Tel: +254 721 331 808

Training Venue

The training will be held at our Upskill Training Centre. We also offer training for a group at requested location all over the world. The course fee covers the course tuition, training materials, two break refreshments, and buffet lunch.

Visa application, travel expenses, airport transfers, dinners, accommodation, insurance, and other personal expenses are catered by the participant

Certification

Participants will be issued with Upskill certificate upon completion of this course.