- TypeTraining or Development Class
- Location Nairobi, Nairobi County,Nairobi,Kenya
- Date 19-09-2022 - 23-09-2022
Education/Teaching/Training/Development
Administration/Management
Development of Quality Management Systems Course on 19th to 23rd September 2022
Introduction
It is a business improvement tool which provides guidance on good management practices and requirements of a quality management system. This training course is highly recommended for businesses and other organizations committed to continually improvement.
Duration
5days
Who should attend?
· Business owners/heads of organizations
· Managers/supervisors
· Quality personnel
Course Objective:
· Develop, implement, and sustain a performance excellence organization culture
· Principles of quality management and performance excellence.
· Principles of the quality management and frameworks that have had the most impact
· Build, develop and sustain an effective quality management and performance excellence culture
· Enhanced customer satisfaction
· Improved operational efficiency and effectiveness
· Continual improvement of products/services
Course content
· Introduction
· Defining Quality
· Principles, Practices, Techniques
· Levels of Quality
· Total Quality in Organizations
· Quality control in Non-Profits and Public Sector
· Quality Management Frameworks
· Leadership and Strategic Planning
· Leadership for Quality
· Strategic Planning
· Customer Focus
· Customer Satisfaction and Loyalty
· Identifying Customers. Customer Information.
· Customer Relationship Management
· Measuring Customer Satisfaction
· High Performance Workforce Management
· Principles of Engagement and Motivation
· Designing High Performance Work Systems
· Managing and Sustaining the Work System
· Process Management
· Business Processes redesigning Work Processes.
· Process Control and Improvement
· Performance Measurement and Information Management
· Scope of Performance Measurement
· Designing Effective Performance Measurement Systems
· Analyzing Performance Data
· The Cost of Quality
· Knowledge Management
· Building and Sustaining Performance Excellence in Organizations
· Organizational Culture and Performance Excellence
· Change Management
· Sustaining a Quality Organization
· Methodology
· Process Improvement
· Quality Cost Management
· Quality Costs
· Quality Cost Measurement
· Quality Costs Reporting
· Quality Costing and Decision Making
· Developing Standards
· Performance Reports