Debt Collection and Credit Management Course

Event: Debt Collection and Credit Management Course

Venue: Indepth Research Services, Nairobi, Kenya.

Event Date: 21st – 25th May 2018

NITA CERTIFIED                                                   

RECENT CLIENTS

INTRODUCTION

Struggling to recover debt? The course outlines effective communication, negotiating skills as well as the effec­tive use of correspondence in collecting debt.

FOR WHOM IS THIS COURSE RELEVANT

This course is suitable for debt collectors, account assistants, bankers, sales people, executives and manager/team leaders who are involved in debt collection.

REQUIREMENTS

Proficiency in English

DURATION

5 Days

TRAINING OBJECTIVE

Upon completion of this training course, participants will be able to:

• Make a debtor call after careful planning in order to handle objections from the debtor and deal with queries.
• Identify negotiating strategies in order to reach payment agreement from the debtor.
• Demonstrate effective communication as a debt collector.
• Understand the importance of recording all communications and discussions made between the debtor and the debt collector.
• Implement the negotiation steps and processes and understand the need thereof.
• Prepare the material for the correspondence sent to the debtor in accordance with the legislation.
• Implement effective debt collecting strategies according to the code of conduct.

TOPICS TO BE COVERED

• Understanding company credit and debt
• Reviewing the credit cycle from application to payment
• Identifying possible causes of outstanding payments
• Assessing the impact of outstanding debt on your company's financial results
• Identifying ways in which you can motivate your customers to pay their outstanding debts
• Debt collection as a vital financial activity
• Completing debtor reports as an effective debt management tool
• Setting definite and realistic debt collection targets
• Comparing your debt collection results to your initial objectives
• Analyzing the return-on-investment of your debt collection activities
• Planning and preparing for effective debt collection
• Drawing up a collection checklist to facilitate systematic collections
• Making use of a customer card system as a comprehensive record of all debtors' histories
• How do you decide whether to collect the debt by telephone or by letter?

Visit our website for more details

HOW TO PARTICIPATE

• Tailor Made Training
• Register as an Individual
• Register as a Group
• Become one of Our Partners
• Frequently Asked Questions (FAQs)
• Purchase Software

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Development and Humanitarian Capacity Building Institute Course Catalogue

For further inquiries, please contact us on Tel: +254 715 077 817, +254 (020) 211 3814,

Email [email protected]

ACCOMMODATION

Accommodation is arranged upon request. For reservations contact the Training Officer. Email: [email protected].

Mob: +254 715 077 817 Tel: 020 211 3814

PAYMENT

Payment should be transferred to IRES account through bank on or before C.O.B 14th May 2018.

Send proof of payment to [email protected].

Others Details

TAILOR-MADE TRAINING This training can also be customized for your institution upon request to a minimum of 4 participants. You can have it delivered in our IRES Training Centre or at a convenient location.