- TypeWorkshop
- Location Westlands, Nairobi, Kenya
- Date 04-05-2020 - 08-05-2020
Education/Teaching/Training/Development
Engineering
Research/Science
Business Development
Administration/Management
Dear all,
RE: Customer Service and Retention Training
FineResults Research Services would like to invite you to high impact training on Customer Service and Retention Training to be held in Nairobi from 04/05/2020 to 08/05/2020
COURSE PROFILE
Course Name: Customer Service and Retention Training
Date: 04/05/2020 to 08/05/2020
Duration: 5 Days
Venue: FineResults Research Training Centre, Nairobi, Kenya
Cost: USD 800
Online Registration: REGISTER HERE
INTRODUCTION
This fast moving, highly interactive Customer Service and Retention training course draws upon the very latest thinking, tools and research into customer behaviours and the psychology of buying to enable attendees to fully understand what is required to ensure their customers, whether they be external ‘paying’ customers, or internal ‘colleague’ customers, get the very best experience possible. This training course delves into the precise meaning of value, what it is that customers actually value and what an organisation can do to ensure it, perhaps uniquely, can deliver it. Application of the tools and techniques demonstrated on this training course will enable attendees to provide dramatic increases in Customer service, leading to customer retention and increased revenues. It will also show how organizations can fully harness the power of Social Media to augment their brands and create meaningful dialogues with Customers.
DURATION
5 Days
LEARNING OBJECTIVES
By the end of the training, you will be able to:
COURSE OUTLINE
Day 1: The Business Case for Customer Service Excellence
Day 2: Improving Customer Service Standards
Day 3: Creating a Culture of Service Excellence through Continuous Learning
Day 4: Hiring Excellent Customer Service Personnel
Day 5: Let’s Get Social
TRAINING CUSTOMIZATION
This training can also be customized for your institution upon request. You can also have it delivered your preferred location.
For further inquiries, please contact us through Mobile: +254 732 776 700 or Email: [email protected]
REQUIREMENTS
Participants should be reasonably proficient in English. During the trainings, participants should come with their own laptops.
TRAINING FEE
The course fee covers the course tuition, training materials, two break refreshments, lunch, and study visits.
ACCOMMODATION
Accommodation is arranged upon request. For reservations contact us through Mobile: +254 732 776 700 and +254 759 285 295 or Email: [email protected]
PAYMENT
Payment should be transferred to FineResults Research Limited bank before commencement of training. Send proof of payment through the email: [email protected]
CANCELLATION POLICY
• All requests for cancellations must be received in writing.
• Changes will become effective on the date of written confirmation being received.
Visit our website for more details
How to participate
Contact information
Email: [email protected]
TEL: +254 732 776 700 / +254 759 285 295
Website: fineresultsresearch.org/training/
Visit our face book page
Visit our linkedin page
Visit our twitter account
ACCOMMODATION Accommodation is arranged upon request. For reservations contact us through Mobile: +254 732 776 700 and +254 759 285 295 or Email: [email protected]