- TypeTraining or Development Class
- Location Westlands, Nairobi, Kenya
- Date 06-04-2020 - 10-04-2020
Education/Teaching/Training/Development
Research/Science
Administration/Management
Dear all,
RE: Customer Care and Public Relations for Improved Organization Performance
FineResults Research Services would like to invite you to high impact training on Customer Care and Public Relations for Improved Organization Performance to be held in Nairobi from 06/04/2020 to 10/04/2020
COURSE PROFILE
Course Name: Customer Care and Public Relations for Improved Organization Performance
Date: 06/04/2020 to 10/04/2020
Duration: 5 Days
Venue: FineResults Research Training Centre, Nairobi, Kenya
Cost: USD 800
Online Registration: REGISTER HERE
INTRODUCTION
Customer service is essential in ensuring the clients feels not only valued but also respected and willing to visit the business in future. Customer service can also help an organization to stand out from their competitors, maintain its positive reputation among its customers and therefore gain more in terms of profit arising from retained clients and from referrals coming as a result of well served customers. Public Relations (PR) on the other hand involve raising company's authority, building relationships with key people and managing company’s reputation. Through Public Relation, the company build trust and credibility with groups that are important to it. This 5 days training will equip participants with skills necessary in ensuring organization success, improved individual performance and organization performance at large.
Duration
5 Days
Course Objectives
By the end of this course the participants will:
Who should attend?
TOPICS TO BE COVERED
Module 1:
Introduction to Public Relations and Customer Service
Module 2:
Tools for Public Relations and Customer Service: Communication Skills
Module 3:
Public Relations Process and Customer Analysis: Knowing your Customer
Module 4:
Public Relations, Communication and Calming Upset Customers
Corporate Public Relations and Telephone Customer Service
Module 5:
Production of Public Relations Materials and Internet Customer Skills
Media Relations and Time Management Strategies
TRAINING CUSTOMIZATION
This training can also be customized for your institution upon request. You can also have it delivered your preferred location.
For further inquiries, please contact us through Mobile: +254 732 776 700 or Email: [email protected]
REQUIREMENTS
Participants should be reasonably proficient in English. During the trainings, participants should come with their own laptops.
TRAINING FEE
The course fee covers the course tuition, training materials, two break refreshments, lunch, and study visits.
ACCOMMODATION
Accommodation is arranged upon request. For reservations contact us through Mobile: +254 732 776 700 and +254 759 285 295 or Email: [email protected]
PAYMENT
Payment should be transferred to FineResults Research Limited bank before commencement of training. Send proof of payment through the email: [email protected]
CANCELLATION POLICY
• All requests for cancellations must be received in writing.
• Changes will become effective on the date of written confirmation being received.
Visit our website for more details
How to participate
Contact information
Email: [email protected]
TEL: +254 732 776 700 / +254 759 285 295
Website: fineresultsresearch.org/training/
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CANCELLATION POLICY • All requests for cancellations must be received in writing. • Changes will become effective on the date of written confirmation being received.