Crash Course: Techniques to Resolve Interpersonal Conflicts

**Registration required on Leanpitch portal: https://bit.ly/3w1ZjZW  **

Conflict is an unavoidable by-product in any social ecosystem especially when you have people with different temperaments, attitudes, and levels of emotional intelligence. Whilst inescapable, misunderstandings can indeed be managed and used as a learning tool to nurture a healthy and productive ecosystem– this of course requires some skill and finesse. As opposed to the popular belief, such dexterity can be coached, or trained using NLP techniques. Individuals can be inspired and equipped with the necessary ammo to consider conflict and dilemmas as a necessary tool in their day-to-day professional (and personal) tool-kit.

In emotionally charged circumstances, most people either overlook the other person’s point of view or trivialize it. Either of these behaviors can be considered as the oxygen that fuels conflict. In the opposite lane, fully acknowledging that a problematic circumstance exists, by being clear and honest, is definitely the way to go. In so doing, you’re familiarizing yourself with the reality at hand, and signaling to the other party that you’re open, non-defensive, and willing to address the problem fair and square.

Among the most serious –and interesting –are moral dilemmas where, usually, doing the ‘right’ thing will involve some potential or actual loss/risk. Some are long-term concerns, perhaps involving thoughts of a much-considered career change. Others are more focused on immediate situations, perhaps a question about whether to raise a complaint with a supervisor. Sometimes dilemmas emerge out of the context of other discussions: you can spot these when a person says something like ‘Well, on the one hand, I want this ...’ or ‘Well, part of me wants one thing but the other part of me wants another....’ In these situations, the facilitator can be of service in the first place simply by bringing the dilemma to the full attention of the client.