Beyond training: Diagnosing problems with employee performance

Key Take Away:
•  Describe step by step how to diagnose problems with worker job performance
•  Explain how to use diagnostic information to select practical and cost-effective solutions to employee performance problems
•  Examine well-known models that describe various root causes of worker performance problems—and what to do about them

Overview:
Managers often confront problems with worker behavior or job performance. Yet solving those problems is not a topic in business education, and even MBA holders (and HR practitioners!) have not been given instruction on how to diagnose problems with human performance and how to find cost-effective solutions to those problems. Often managers, since they have not been properly trained, will confused symptoms and signs with root causes (example: “turnover is our problem!”—yet turnover is a symptom and not a root cause.) In this session, learn ways to separate symptoms from root causes and diagnose what causes problems with worker performance. Find ways to solve those problems.

Areas Covered in the Session:
•  Terms and Concepts
•  The Importance of Diagnosing Worker Performance Problems
•  Describing and Applying a Step-by-Step Model to Diagnose and Solve Worker Performance Problems

Speaker: William J. Rothwell, Ph.D.
William J. Rothwell, Ph.D., SPHR, SHRM-SCP, CPLP Fellow, is President of Rothwell and Associates, Inc., a full-service consulting company that specializes in succession planning. He is also a Professor of Learning and Performance in the Workforce Education and Development program, Department of Learning and Performance Systems, at The Pennsylvania State University, University Park campus. In that capacity, he heads up a top-ranked graduate program in learning and performance. He has authored, co-authored, edited, or co-edited 300 books, book chapters, and articles—including 64 books. Before arriving at Penn State in 1993, he had 20 years of work experience as a Training Director in government and in business. As a consultant, he has worked with over 50 multinational corporations–including Motorola, General Motors, Ford, and many others. In 2004, he earned the Graduate Faculty Teaching Award at Pennsylvania State University, a single award given to the best graduate faculty member on the 23 campuses of the Penn State system. His train-the-trainers programs have won global awards.

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