Balancing Customer Satisfaction With Security Issues

OVERVIEW:  
Financial institutions have long been the payments engines for their customers. However, with heightened competition and the advent of new non-bank entries into the marketplace, financial institutions have been playing more defense than offense.

Product Id : 501139

Instructor : Ray Graber

Wednesday, March 29, 2017   |   10:00 AM PST | 01:00 PM EST   |   Duration: 60 Minutes

WHY SHOULD YOU ATTEND:
This webinar is designed for professionals in every bank and credit union area to develop and maintain payments as the core business practice for their customers. Every transaction includes a payment of some sort and the banking industry owns the settlement process, for now. 

AREAS COVERED IN THE SESSION:

• What does Customer-Centric mean?
• What is the customer's view of payments?
  • Customer's needs
  • View of compliance/rules/regulations
  • What is the financial institution's view?
• How do they stay compliant?
  • Rules and regulations the customer does not see
  • Balancing customer service and compliance
• S.W.O.T
  • Strengths that banks should exploit
  • Weaknesses that banks should shore up
  • Opportunities for banks to take advantage of
  • Threats that banks cannot ignore
• Examples
  • U.S. Bank
  • International bank
  • Non-bank
  • Virtual bank

WHO WILL BENEFIT:

• Payments Professionals
• Operations Managers
• Financial Officers
• Risk Officers
• Internal Auditors
• Operational Risk Managers
• Business Managers/Controllers
• Account Managers

SPEAKER PROFILE:
Ray Graber has a deep and thorough understanding of banking, technology, and finance. His business experience includes banking technology research at TowerGroup; best practices internet security, policies, and procedures at FleetBoston Financial; wire transfer operations and product launches at Citibank and BankBoston; and treasury operations for a $325 million public company.

Others Details

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