Administrative Officer and Executive Assistants Course

Introduction

Executive Assistants coordinate with multiple staff members and oversee all crucial administrative functions as part of their daily support to their executives. They help in building value for the business by supporting their managers and making their jobs easier. They act like the organizer for their bosses. They remember appointments, coordinate with teams and synchronize events, so that the tasks are handles in a systematic way. This training is aimed to equip you with knowledge skills and attitudes to elevate your career as an executive assistant and increase your productivity.

Who should attend

This course is aimed at Executive assistants, Personal assistants, Administrative assistants, Secretaries, Office administrators, Office managers, Excecutive/Private Secretaries, Personal Secretaries who want to advance their assistant role.

Course Duration

5 days

Course objective

By the end of this training the participants will be able to:

• Understand and be equipped with the key skills of executive assistant
• Support your executive more effectively
• Increase confidence, recognition, and visibility
• Manage their time more efficiently and increase productivity
• Manage multiple priorities
• Apply the latest tools and techniques to support their assistant role

Course Outline

Assistant Essentials

· Role of executive assistant

· Core competences of executive assistant

· Types of executive assistants

· Organizational opportunities for executive assistants

The Assistant Mindset

· Creating the right mindset

· Developing awareness of your role, position and organization

· Mastering the mindset of a dynamic Assistant

· Working with different behaviors and mindsets

Career Development for Assistants

· Strategically planning your personal growth

· Setting career goals to help you thrive

· Thriving in your executive assistant career

Productivity and Time Management for Assistants

· Working with ever-expanding workload

· Planning your Productivity

· Productivity tips, tools and techniques

· Use of technology to enhance productivity

Understanding the project management process

· The project management process

· Using timelines in event management

· Effective event management

· Strategies for Influencing Management

Calendar Management

· Calendar management fundamentals

· Advanced schedule management for Executive Assistants

· Technology and tools to help Assistants plan their Executive’s schedule

· Streamlining meetings for your Executive

· Creating a time audit for your Executive

Communication Skills for Assistants

· Oral and Verbal communication skills

· Networking skills

· Presentation skills

· Cross-cultural communication

Protocol and Business Etiquette

· Principles of Business Etiquette

· Phone, e-Mail and Meeting Etiquette

· Understanding Values, Beliefs and Perceptions

· Dealing with Different Personalities and Cultures

 

Training Approach

This course is delivered by our seasoned trainers who have vast experience as expert professionals in the respective fields of practice. The course is taught through a mix of practical activities, theory, group works and case studies.

Training manuals and additional reference materials are provided to the participants.

Certification

Upon successful completion of this training for executive assistants and administrative professionals, participants will be issued with a certificate.

Tailor-Made Course

We can also do this as a tailor-made course to meet organization-wide training needs. A training needs assessment will be done on the training participants to collect data on the existing skills, knowledge gaps, training expectations and tailor-made needs.

Training Approach: This course will be delivered by our skilled trainers who have vast knowledge and experience as expert professionals in the fields. The course is taught in English and through a mix of theory, practical activities, group discussion and case studies. Course manuals and additional training materials will be provided to the participants upon completion of the training.

Tailor-Made Course

This course can also be tailor-made to meet organization requirement. For further inquiries, please contact us on: Email: [email protected] Tel: +254 721 331 808

Training Venue

The training will be held at our Upskill Training Centre. We also offer training for a group at requested location all over the world. The course fee covers the course tuition, training materials, two break refreshments, and buffet lunch.

Visa application, travel expenses, airport transfers, dinners, accommodation, insurance, and other personal expenses are catered by the participant

Certification

Participants will be issued with Upskill certificate upon completion of this course.