Webinar on Difficult People at Work: 10 Strategies

OVERVIEW:

Many people believe communication depends on the words being spoken. A broader definition of communication must be considered when dealing with difficult individuals. Voice tone, posture, inflection, hand gestures, and eye movements can all be utilized to convey a message of acceptance, and friendliness if you are aware of the impact of these non-verbal components of communication.

 

The ability to pick up on the non-verbal signals of the difficult person means you can discover what you need to do to ensure their cooperation. Improved perception is one of the outcomes from this one hour presentation. You will notice signs that you can use to create a feeling of rapport in many cases where others, less skillful could not.

Why should you Attend:

In any group of people, there will be some who are difficult. Some more. Some less. Sometimes for only an hour or so. Sometimes, all day. And sometimes forever, or so it seems. How do you work successfully with these difficult human beings? Dr. Laborde's 30 years teaching rapport and communication skills to employees of major corporations around the world has taught her certain approaches that work most of the time, and alternative approaches when the first tries do not work. To create a stimulating, productive work environment, you should have all these approaches available to try, one at a time. We are all different. What works with one person to ally their anxiety, or sooth their nervousness, or verbally support their ideas will not work on the next difficult person. Therefor you need to be familiar with more than one approach. This is not a subject that is often addressed. Knowing these skills will improve your working day.

Areas Covered in the Session:

• Non-verbal Signals from the other that will guide you
• Rapport Strategies
• Watch their eyes
• Correct Language is Magic
• The Why's of the Difficulty
• If you lose rapport

Who Will Benefit:

• Any HR person who must work with other people
• CEO,CFO and CTO
• HR Managers
• Supervisors
• Senior Management
• Sales and Marketing
• Leadership
• Employee Relationship Manager
• Staffing Manager

IMPORTANT DATE:

Webinar Date: Wednesday, December 14, 2016 | 10:00 AM PST | 01:00 PM EST

Duration: 60 Minutes

Others Details

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