Webinar on Civility At Work How Civility Increases Retention,Engagement

OVERVIEW:
After the session, participants will

• Have an understanding of how civility can build trust and build your bottom line.
• Be able to use 3 key ingredients to embed civility into their work and life to communicate more effectively, build trust and encourage respect.
• Be able to implement 5 best practices for fostering civility with your clients, community and in general.
• Take-away sources and resources you can use immediately to build civility into your business.

Why should you attend:

Lateness, bullying, complacency, theft, gossiping, low service standards, dishonesty, poor quality, sloppy dress, cell phone interruptions the list of rude behaviours experienced in the workplace is endless. Left unchecked, incivility is like a virus that infects our workplaces. This interesting and relevant workshop assesses your current workplace situation, and offers solutions for stopping the incivility virus from spreading in your workplace.

 

After completing the Organizational Civility Scale, participants will engage in discussions and solutions-oriented activities towards:

• Understanding what civility is exactly, and learning why they should care about it?
• Identifying symptoms of viral rudeness in their workplaces
• Recognizing if/how they as individuals contribute to a toxic workplace
• Adopting behaviours that foster civility in the workplace

Areas Covered in the Session:

• Defining civility the cost as well as the consequences of incivility.
• Understanding the 3 main reasons people are not civil even when they know the risks.
• Best practices for fostering civility with your clients, coworkers and others.

Who Will Benefit:

• Human Resources
• Business Owners
• Managers
• Consultants

IMPORTANT DATES:

Webinar Date: Wednesday, December 7, 2016 | 10:00 AM PST | 1:00 PM EST

Duration: 60 Minutes

Others Details

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