Webinar - The CX Paradigm Shift: Exploring Generative AI's Impact on Customer Experience

The panel webinar will focus on the transformative role of generative AI in shaping the customer experience landscape. The session brings together industry experts, thought leaders and CX professionals to explore the potential of this groundbreaking technology and its impact on customer interaction to discuss the fundamental shift occurring in customer experience strategies due to the integration of generative AI.

The experts will speak about the power of generative AI in enhancing customer interactions across various touchpoints and how this technology is revolutionizing how businesses engage with their customers by creating personalized, interactive, and immersive experiences.

Join us to discover how generative AI's ability to understand customer preferences, anticipate needs, and provide tailored solutions is reshaping the customer journey and driving customer satisfaction.

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Speakers: Shashank Verma, Head of Customer Experience - Digital at EXL, Charlotte Tsou, Head of Marketing Analytics and Insights at Prudential Finance at EXL, Deepti Kalra, VP, Head of Insurance Analytics Solutions at EXL, Matthew Paris, VP and Head of Sales Engineering at EXL, Rennet Premnath, Director, Experience Analytics and Chair of Enterprise Analytics