The Customer Service and Experience Summit 2019, London, UK

Customer Service and Experience Summit Europe

16-17 September 2019, London

The Customer Service Summit is a by brands for brands meeting focused on bringing together an unrivalled list of in-house customer service leaders across Europe. You will learn how to retain the human touch and develop a deep understanding of your customers journey.

Topics include:

Customer Engagement and Personalisation: Strategize and implement AI capabilities to ensure you understand the customers journey and live up to expectations

Multichannel Customer Service: Meet your customer where they are - Make a success of social media and direct messaging

Empowering CS Agents to be Customer-Centric: Build a customer centric-organisation: Engage and motivate your CS teams effectively to ensure your service inspires brand loyalty

Customer Service Infrastructure: Analyse the exciting technologies set to shape customer care and assess what solutions are right for your customer

Others Details

Speakers: Monika Schulze, Global Head Customer and Digital Experience, Zurich, Klaas Nicolai, Head of Operations Europe Logistics, CS, Centre of Excellence, Under Armour, Will Green, Propositions and Inovation Director, Barclays Time: 08:00 - 16:00