ITIL® v3 Foundation Certification Training in Chennai

The purpose of the ITIL® 2011 Foundation certificate in IT Service Management is to certify that the candidate has gained knowledge of the ITIL® terminology, structure and basic concepts and has comprehended the core principles of ITIL® practices for Service Management.

Candidates can expect to gain knowledge and understanding in the following upon successful completion of the education and examination components related to this certification:  

•     Service Management as a practice (Comprehension)
•     Service Lifecycle (Comprehension)
•     Key Principles and Models (Comprehension)
•     Generic Concepts (Awareness)
•     Selected Processes (Awareness)
•     Selected Roles (Awareness)
•     Selected Functions (Awareness)
•     Technology and Architecture (Awareness)
•     ITIL Qualification scheme (Awareness)

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