Understanding and Complying with the Fair Debt Collection Practices Act!

OVERVIEW

Accounts Receivable can be a tremendous drain on a company’s finances. Many times, companies rely on recovering money owed to them to pay their existing obligations. Traditionally, consumer debt collection has been highly regulated and many times, difficult to comply with legally. Business-to-business collection activity is far less regulated, but the best practices within consumer collections can often be very effective. 

Your company's ability to successfully collect unpaid debts can make or break your business. However, navigating the laws intended to protect those clients and customers can be challenging. If the FDCPA is violated, the debtor can sue the debt collection company as well as the individual debt collector for damages and attorney fees. 

This webinar will cover, in-depth, the Fair Debt Collections Practices Act (FDCPA) and the three major areas that even “veteran” debt collectors can have trouble with. We will also cover issues surrounding collection letters, training of staff, and techniques to get the debtor to “open up” to you. The goal of the webinar is to give the attendees ways to increase the collection of overdue money without violating the law.

WHY SHOULD YOU ATTEND?

Are you concerned that your company’s Accounts Receivable balance never seems to decrease substantially? Do you find yourself thinking there has to be a better way to collect overdue money?

If so, this webinar is for you.

Not only will you learn EXACTLY what you can and cannot do within consumer collections, but you’ll also gain some best practices that will turn your role from “debt collector” to “problem solver”. Using ethical psychological techniques, you’ll learn how to get the debtor to want to work with you, rather than avoid you. We will also cover business-to-business collections and the use of promissory notes.

AREAS COVERED

• The FDCPA – History and Functions
• Harassment, Intimidation, and Unfair Practices
• Mini-Miranda Warnings: Their REAL Use
• Collection Letters: Why They Should ALWAYS Be Automated
• Becoming a “Problem Solver” Instead of a “Debt Collector”
• Business-to-Business Collections: The Role of Promissory Notes
• The “30-60-90 Day Delinquent” Protocol
• “Involuntarily Delinquent” vs “The Credit Criminal”

TOPIC BACKGROUND

Debtors are responsible for paying off money they’ve borrowed, but they also have rights—including to be free from threats or harassment—if they cannot pay. Debt collectors must follow certain rules with how they try to collect the money they owe. If you know your rights, you can better manage these situations and avoid stress and more financial turmoil.