UMMS Reduces 90% Wait Time for 60K Employees with Automation

In this automation anxiety era, automation has changed the way healthcare operates. Since most of its operations are carried out in real-time, reducing manual work and ticket resolution time will help provide a seamless patient experience.

This webinar discusses the transformative potential of Automation technologies and their capabilities to integrate incompatible systems in healthcare organizations. The speakers discuss the impact of automation on employee experience, the indirect impact on patient experience, reduced workload, and turnaround time for IT, HR, and Support teams.

Dale Wells will take us through his experience in the importance of choosing the right process, implementing automation, challenges in adoption by users and how he has overcome them, and building a business case for executive buy-in.

This discussion extends to focus on the importance of choosing the right product, viable solutions by implementation partner, and clarity of scope by user in the success of automation initiatives.

The webinar will discuss:

1. Reduced password reset ticket wait time from 45 minutes to 1.1 minutes
2. Augmented Disaster Recovery with automation to avoid disruption
3. Handling surge in staff ticket volume post new hardware or healthcare software Go-Live
4. Multi-lingual voice mail translation and ticket creation in service desk for an analyst to pick up
5. Enhancing support with automated translation and relevant agent assignment to voice service ticket
6. Role of a leader in the success of automation initiative