Strategy and Steps to Manage Difficult People

Key Take Away

This webinar will help you to identify the different types of difficult people in a business environment and provide steps to handle these different types of difficult people.

Overview

When people encounter a difficult person they think they have done something to provoke the person or did something wrong, that is not the case. It is the difficult person who is not interacting in a businesslike manner and is disruptive.

why should you attend

Difficult people are everywhere

• Their numbers are small but their impact is large
• Habitual behavior that affects most of the people with who they come in contact 
• Frustrate and demoralize Loss of productivity and absenteeism
• Companies lose customers or clients

Areas Covered in this Webinar

What do you do when you encounter a difficult person?

The webinar gives you action steps and processes that work

• Analyze your reaction – what do you have control over
• What makes it difficult for you?
• What is the problem from your perspective?
• Strategies and steps to manage and handle the situation

Learning Objectives

• Business communication and styles
• Learn how to identify a difficult boss
• Common mistakes people make with difficult bosses
• Ways to manage the difficult boss

Who Will Benefit

• HR Managers 
• Supervisors 
• Senior Management
• Sales and Marketing Professionals
• Leadership Team
• Employee Relationship Managers
• Staffing Managers
• All levels of business people

Speakers Profile

Valerie Pelan

Valerie Pelan provides her clients a strategic and global perspective that combines her business experience with a current view of the competitive environment. As President of Integrated Focus, she provides executive coaching on leadership areas such as executive presence, career transitioning and leading change. Her breath of experience as a business advisor spans Fortune 100 companies, government agencies and non-profit Boards. Some of her recent clients are Hyatt, Novation, AAFES, PepsiCo, AT&T, Bureau of Labor Statistics, Perot Museum, and UTD Executive MBA program. 

 

Others Details

Steps to handle difficult people, or a difficult boss in a businesslike manner and also manage teams and projects For more details and updates please visit webinar website