Senior Secretary Development Programme

About the Course

The Senior Secretary wields significant power and collaborates closely with the senior management team. The success of executive operations is directly impacted by this position’s performance. Improved performance, excellent outcomes, and respect from superiors and the executive team will be attained by the Senior Secretary who comprehends the job and pressures of management and even thinks like the team.

This interactive training course aims to improve senior secretaries’ overall performance, resourcefulness, efficiency, and productivity. Participants will get a better understanding of the significance of their roles as well as a new set of skills that will help them manage their executive, their subordinates, and themselves more effectively.

Target Participants

This course is targeted for senior secretaries, office administrators and executive assistants in the regional Central Banks.

Course Duration 

Online     7 Days

Classroom-based     5 Days

What you will learn

By the end of this course the participants will be able to:

• Develop the competence & managerial aspects of their role
• Improve their confidence, assertiveness and communication skills
• Manage their self, their subordinates, their colleagues and their boss more effectively
• Manage the stress and pressure in an increasingly challenging environment
• Negotiate with others more effectively
• Understand the benefits of automation in the office
• Apply the latest tools and techniques to support their role
• Manage their time more efficiently and increase productivity

Course Outline

Senior Secretary Essentials

• Role of the senior secretary
• Core competencies of senior secretaries
• Organizational opportunities for senior secretaries
• Creating the right mindset
• Developing awareness of your role, position and organization
• Mastering the mindset of a dynamic secretary
• Working with different behaviors and mindsets

Communication Skills

• Oral and Verbal communication skills
• Types of communication
• Communication process
• Principles of effective communication
• Barriers to communication
• Overcoming barriers to communication
• Networking skills
• Presentation skills
• Cross-cultural communication

Productivity and Time Management

• Working with the ever-expanding workload
• Planning your Productivity
• Productivity tips, tools and techniques
• Use of technology to enhance productivity
• Time wasters
• Strategies for time management
• Setting objectives
• Setting priorities

Calendar Management

• Calendar management fundamentals
• Advanced schedule management for Executive Assistants
• Technology and tools to help Assistants plan their Executive’s schedule
• Streamlining meetings for your Executive
• Creating a time audit for your Executive

Business Etiquette

• Principles of Business Etiquette
• Phone, e-Mail and Meeting Etiquette
• Understanding Values, Beliefs and Perceptions
• Dealing with Different Personalities and Cultures

Protocol and Diplomacy

•  Definition and purpose of diplomacy
• Style, substance and respect
• Basic principles of protocol
• Order of precedence
• Invitations and events for dignitaries

Public Relations

• Public relations strategies
• Implementing public relations strategies
• Organizing and coordinating events successfully
• Creating a PR plan
• Crisis management

Business Automation

• What is business automation?
• Benefits of utilizing an office automation system
• Scheduling and Calendar Management
• Meetings Management
• Email Management
• Task Management
• Document management
• Productivity Management
• Collaboration

Leadership Skills

•  Leadership Styles
• Team Leadership
• Influencing and Negotiation
• Problem Solving
• Change Management
• Leading Innovation
• Strategic Thinking
• Emotional intelligence

Life skills

• Self-awareness
• Self-esteem
• Empathy
•  Impression management
• Self-management

Stress Management

• Stress management techniques
• Identifying your stressors
•  Formulating a comprehensive stress management plan
• Relaxation techniques for keeping the mind and body sharp
• Understand the life cycle of stressful thinking

Career Development

• Strategically planning your personal growth
• Setting career goals to help you thrive
• Thriving in your career

Training Approach

This course is delivered by our seasoned trainers who have vast experience as expert
professionals in their respective fields of practice. The course is taught through a mix of
practical activities, theory, group works and case studies.
Training manuals and additional reference materials are provided to the participants.

Certification

Upon successful completion of this course, participants will be issued a certificate.

Tailor-Made Course

We can also do this as a tailor-made course to meet organization-wide training needs. A
training needs assessment will be done on the training participants to collect data on the
existing skills, knowledge gaps, training expectations and tailor-made needs.