Reuters Events: Customer Service and Experience EAST 2025

Success lies not in futuristic concepts, but in practical solutions that deliver measurable outcomes. Customer Service and Experience East is the place senior service and experience leaders meet to talk openly, deeply and honestly to transform their CX playbook. Here you will unlock new efficiencies, enhance customer experience, and ultimately drive business growth beyond 2025.

This event isn't about vague futurism - it's about concrete, implementable strategies that will solidify the value of CX

Speakers: Kevin Vasconi, Chief Digital and Technology Officer, Papa Johns, Gill Haus, CIO at JPMorganChase, Jaime Hodari, Chief Commercial Officer and CEO, Building operations and Experience, CBRE, Justin Skelton, Chief Information Officer, Dine Brands, Shu Roy, Chief Customer Officer, Altice USA, Raj Sheshadir, Chief Commercial Payments Officer, Mastercard, Sharon Scanlon, SVP group protection product, workplace solutions marketing and customer experience, Lincoln financial, Cristina Marinucci, VP Global Growth and Omni Commercial Insights, Mondelez International, Ryan Bartell, VP, Strategy, business analytics and consumer insights, IHOP, Heather Bissell, VP Customer Care and Fraud, Nordstrom, Brindha Sridhar, VP Customer Experience Strategy, Metro Plus Health, Chris Chaten, Senior Director, Digital client experience, First Citizens Bank, Paul Sterngold, Senior Director of Customer Service and Quality, Harman International, Kara Cartin, Director, Customer Experience and Loyalty, Volkswagen of America, Inc