Reliability Reimagined: How SREs Spearhead Competitive CX

Organizations both, big and small have started to realize just how crucial system and application reliability is to their business. The role of the Site Reliability Engineer presents a unique opportunity within an organization, and can spearhead vital customer experiences through application of reliability principles. SREs understand a product from its user experience through the infrastructure systems it relies on. From data governance to client experience, building reliability into the entire product forms a key part of the SRE role. They’ve also learned just how difficult it is to maintain reliability while iterating at the speed demanded by the marketplace.

Site Reliability Engineering (SRE) is a proven approach to this challenge.

In this webinar, Salim, with over 18 years of experience in overseeing reliability at Google, will talk about the history of Site Reliability Engineering through its core pillars, and also shares his take on exciting opportunities that lie ahead in the field of reliability engineering. A wearer of many hats and a trailblazer in the field of SRE, Salim has also contributed to the Google book of SRE among other achievements.

The webinar also has Biju, a technical leader with over 20+ years of experience in Site Reliability Engineering, DevOps, and software development talking about the SRE approach to incident management and how Squadcast can support it. Biju has worked with diverse technologies and created impactful solutions for 1.4 million customers across 17 geographies. Biju is accomplished in scaling geographically distributed teams in size, productivity and maturity in a complex, multi-region, multi-stakeholder environment. He is also a noted Open Source Evangelist with involvement in several projects, communities and events.

Key takeaways from the session:

• How SRE will drive the next leap in Competitive CX

• Effective Incident Management is the next frontier for competitive CX. SRE principles are key to achieve it.

• Squadcast makes it easier for organisations to apply those principles to Incident Management