Pivoting CX During The Coronavirus Crisis | Episode 1

The COVID-19 pandemic has dramatically affected ways of life around the world. It’s also affected the way businesses and customers interact. In these unique times, it’s essential for businesses to revamp their customer experience to meet new consumer expectations. Hear how to develop a CX strategy that meets these new needs from a group of industry leaders. Create a plan to:

• Communicate and act empathetically to meet your customers’ needs

• Invest in online channels to deliver services the way consumers expect

• Create an agile CX strategy that adjusts during times of uncertainty

• Source feedback through customer-facing employees to understand what customers are asking for

Develop a CX strategy that meets your customers’ needs during a time of crisis.

Industry Leaders:

• Sherif Mityas, Chief Experience Officer, TGI Fridays

• Todd Unger, Chief Experience Officer, American Medical Association

• David Bradshaw, VP Customer Experience, ATB Financial