Measure the Cause Not the Effect of Process Variation

Overview:

Process Reliability Modeling (PRM) examines organizations transactional, reliability engineering training or manufacturing processes to determine the likelihood of passing work through each process with errors resulting in costly rework and customer disaffection.  

Reliability training courses of every process is accomplished by interviewing all employees by process throughout the organization. Qualitative information gained from interviews is analyzed using Cause and Effect Diagrams.  

From Cause and Effect Diagrams significant issues are identified and surveys created to collect quantitative data to determine probability of passing work through each process without rework.  

PRM is a very sensitive measurement tool to analyze the entire organization to reduce cost of doing business and increase customer’s satisfaction.

Why Should You Attend:

In organizations where employees experience fear, uncertainty or doubt (FUD) production and quality of work will suffer resulting in loss of customers and revenue. FUD symptoms include:

• Negative attitudes regarding the organization or it’s customers
• Strained relationships between employees and management
• Us versus them attitude
• Poor morale
• Political behavior
• Overactive rumor mill

These and many more are all symptoms of dysfunctional organizations and must be addressed. 

Process reliability trainingsare an organizations competitive advantage; processes must be effective, efficient and exhibit very high reliabilitymodeling and prediction:

• Effectiveness – no rework in any process
• Efficiency – work is completed within or on schedule
• High reliability –no “weak-link” in the chain of processes

Fear is very contagious; it moves from person to person throughout the organization. Employees will do whatever it takes to survive; however, these actions may not result in the quality of work expected by management.  

Process Reliability Modeling starts with employees who analyze their organization to determine issues, bottlenecks that inhibitwork progress. From the analysis Process Owners are selected and work begins on improvement to ensure effective, efficient and reliable processes.

The Cost of FUD: ineffective, inefficient and unrealizable processes are costly to the organization. The average performance of a company is 3-sigma, 25 percent to 40 percent of its revenue is wasted. A 4-sigma company will loose 15 percent to 25 percent of revenue.  

Process Reliability Modeling (PRM) can easily move an organization to 5-sigma if the issues found during PRM are addressed and a process owner monitors processes; the final result will be a very low FUD factor. 

Areas Covered in this Webinar:

• The Organization as a System
• The Affects of One Bad Process on the System
• How an Ineffective Process is Identified Before It Affects Organization’s Bottom Line
• Process Improvements that Lasts
• The Role of Process Owners
• Management Support
• Improving Bottom Line Without Layoffs 

Learning Objectives:

• Address Problems with Countermeasures
• Collect Process Information from Employees
• Prioritize the Information for Analysis
• Turn Qualitative Information into Quantitative Data
• Compute Reliability of Each Process from Quantitative Data
• Determine Cost of Unreliable Processes
• Determine the Correct Course of Corrective Action
• Engage Corrective Action

Who Will Benefit:

• Senior Management Team
• Process Owners
• Managers
• Supervisors
• Employees

Speaker Profile:

Dr. Michael Abitz is an Adjunct Professor at New Mexico Jr. College, Hobbs, NM. He received his Doctorate in Management from Colorado Technical University and Master of Science in Quality Assurance from California State University. 

His areas of interest include teaching online, mentoring organizations in problem solving and process improvement; to date cost savings include $15.6M in addition to $14M in sales.

His webinar topics to Increase Customer Satisfaction and Profit include subjects like Process Reliability Modeling: Management and Cost Savings Process, Root Cause Failure Analysis: Problem Identification and Correction and Aligning Corporate Strategy, Structure and Systems: Achieve Corporate Objectives.

Others Details

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