Managing Difficult Employees and Reducing Conflict in the Practice

Overview:
Few medical schools teach physicians hands-on human resources management skills and techniques. Consequently, physicians depend on medical office managers to manage challenging employees and reduce conflict in the office environment. This information packed workshop will teach you the secrets of how to lead, coach and manage difficult employees set practice values and create the teamwork and morale needed for harmony in the medical office.

Why should you Attend:

Adopt the strategies, techniques and approaches used by "superstar" to lead, manage and motivate the workers in your practice. Set the three values that employees must perform to obtain a raise or risk termination. Retain your star performers while weeding out your non team players. How to avoid the most common mistake by adhering to the "chain of command" . How to implement basic conflict resolution skills

Areas Covered in the Session:

• Adopt the strategies, techniques and approaches used by "superstar" to lead, manage and motivate the workers in your practice.
• Set the three values that employees must perform to obtain a raise or risk termination
• Retain your star performers while weeding out your non team players
• How to avoid the most common mistake by adhering to the "chain of command"
• How to implement basic conflict resolution skills

Who Will Benefit:

• Physicians
• Managers
• Administrators
• COO
• CEO

Instructor:

Debra Phairas is President of Practice & Liability Consultants, LLC a nationally recognized firm specializing in practice management and malpractice prevention. Her background includes medical clinic administration and loss prevention management for NORCAL Mutual, a physician malpractice insurance carrier in Northern California. Her BS is from Michigan State University and her graduate work at Golden Gate University San Francisco MBA Health Services Administration program.

Her consulting experience includes over 1,800 practices of all sizes and specialties. Typical engagements include: practice start-ups, practice assessments, mergers, financial analysis, revenue enhancement, overhead reduction, personnel management, over 400 practice valuations, expert witness, partnership issues and recruitment support for hospitals and physician groups. She has presented seminars and lectures nationwide for state and local medical/dental associations, management organizations and specialty societies.

Others Details

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