Insurance Innovators Fraud and Claims 2022 | 1 March | The Tower Hotel, London

Insurance Innnovators Fraud and Claims is bringing together over 30 industry-leading speakers to explore the ground-breaking changes brought by the last year-and-a-half. From unprecedented digitalisation and rapidly evolving customer expectations, to transforming fraudulent behaviours, our experts will be giving all you need to build your strategy for the future. 

With our speakers delivering sessions across 2 stages, as well as 2 interactive roundtable workshops, this jam-packed event has something for everyone! Plus, we're facilitating endless networking opportunities, including a post-event drinks reception, allowing you to build those meaningful connections essential for collaboration and innovation. 

Hot Topics for 2022

Combatting the digital fraudster:
Fraudulent behaviours are rapidly evolving as fraudsters are becoming more intelligent, proficient and adventurous in the digital space. Hear how industry leaders are leveraging analytics and advanced technologies to adapt to this ever-changing landscape.

The future of digital claims:
What's next for the claims experience? Our speakers are bringing you cutting edge info on everything from eFNoL to ecosystems, data sharing to investment decisions, and much more!

Optimising analytics:
When fraudulent behaviours and technologies are rapidly evolving - optimising analytics and building an adaptive analytics strategy is key to success. Our speakers will be diving into the details in an in-depth, analytics-focused session.

Managing the human + digital dynamic:
RPA, AI, chatbot, and human agents. Achieving operational excellence
and delivering fantastic customer experience means finding the place for all four

Still not convinced? 
Don't take our word for it - see what AXA Spain's Head of Performance Analytics and Claims had to say: "A very fruitful event which give the insurance professionals a great opportunity for networking and work together to tackle our ambitious challenges in a transformation and innovative context that we never lived before."
 

Speakers: Ian Thompson, Group Chief Claims Officer, Zurich, Cyril Steffen, Chief Claims Officer, European Markets, AXA, Graeme Howard, Chief Technology and Information Officer, Covea Insurance, Claire Charlton, Head of Household Claims, Admiral, Melanie Kill, Claims Transformation Director, AXA, Mario Ricco, Global Head of Claims, Generali, Adele Sumner, Head of Counter Fraud and Financial Crime, RSA, Scott Clayton, Head of Claims Fraud, Zurich , Julia Walker-Smith, Associate Director - Underwriting Services and Customer Support, BGL Group , Ben Fletcher, Director, Insurance Fraud Bureau