How Salesforce Service Cloud Voice can Supercharge Agent Productivity

When it comes to managing and delighting customers, nothing is more crucial than a great conversation. However, delivering exceptional customer experiences over the phone has never been easy and has service leaders and call centre executives constantly struggling to come up with strategies to keep them hooked. Here’s where Salesforce Service Cloud Voice comes in!

Join Jade Global’s Webinar, where our Speaker, Rajaraman Anandha Krishnan, SME and Salesforce Expert unlocks the magic of Service Cloud Voice and know how it empowers agents with tools to help them focus on the customer by providing Omni-Channel visibility and shortens call times with fewer clicks and less manual entry and wrap-up tasks.
Key Takeaways
• High-level overview of Salesforce Service Cloud
• Overview about Salesforce Digital Engagement
• Introduction to Service Cloud Voice
• Demo: How to set up Service Cloud Voice with Amazon Connect in Salesforce

Speaker:
Rajaraman Anandha Krishnan
Senior Manager, Client Services and, Solution Architect, Jade Global
Ontario, Canada

Raj is a Senior manager – Client services and Solution architect at Jade Global. He is part of Jade Global’s CRM service line supporting various enterprise projects in discovery, implementation and delivery and works closely with the leadership team in practice development. Raj has extensive experience and has worked across multiple geographies in North America (US and Canada), India and Australia, designing and architecting Salesforce solutions to cater to various industry verticals including Insurance, Retail, Medical Devices, Life science and Health care. He is a firm believer in learning something new every day and have been a Salesforce trailhead advocate for anyone looking to hop into the Salesforce ecosystem.