Future of claims in 2030

McKinsey research estimates that by 2030 more than half of current claims activities could be replaced by automation: some existing roles will be eliminated, new digital roles will be created, and people in the remaining roles will need to handle new responsibilities and build new skills. The panel shall unearth the challenges, expectations, and how to leverage customer experience through technologies.

Panellists:

-Bobbie Shrivastav, Co-Founder & COO, Benekiva

-Laura, Insurance TPA Officer & SolutionsInsurance TPA Officer & Solutions, Sutherland

-Justin Jonassen, Senior Underwriting Automation Specialist, Security Mutual Life Insurance Company of New York