The Effective Manager's Communication Skills Toolbox: Making Active Listening, Constructive Feedback, Resolving Conflicts and Coaching Work for You

Key Take Away

Get practical techniques for making structured decisions, even under pressure, to earn buy-in from bosses, coworkers and customers and become more decisive and productive in your approach.

Overview

In order to function at maximum effectiveness, a manager must master critical communication skills, including active listening, the ability to receive and provide constructive feedback, to resolve conflicts and to coach and mentor.

Why Should You Attend

By attending, you will understand how to even more effectively:

• Listen actively
• Receive and provide constructive feedback
• Resolve conflicts
• Coach and mentor

Are you concerned about how others are receiving you as a manager?

wasting?

Could you use a communication skills “refresher”, to perhaps help you take a new approach to your direct reports you find especially challenging?

Would you like to leverage your value to your manager and to your organization?

If you answered “yes” to any of these questions, then come laugh, listen and learn as Chris DeVany leads us all through those important topics, key questions and answers we all need to be able to address effectively to improve our communication effectiveness, improve our team members’ and team’s performance, adding to the bottom-line!

Areas Covered In This Webinar

Effective Listening / Understanding Before Being Understood

• What is the Value of Listening?
• Why People Don’t Listen and the Consequences
• How to Listen Effectively and Actively
• Practice Listening Exercise
• Responsibility of the Communicator in Being Heard

Constructive Feedback / Gaining Advice While Avoiding Conflict

• The Value of Constructive Feedback
• Why People Don’t Give Feedback and the Consequences
• How to Give Constructive Feedback
• Practice Feedback Exercise
• Guidelines for the Feedback Receiver

Resolving Conflicts / Dealing with Others’ Resistance

• The Nature of Resistance
• Types of Resistance
• Typical Responses to Resistance
• Approaching Resistance and How to Deal with It
• The Keys to Effectively Resolving Conflicts

Making Coaching Work / Providing Guidance for Improving Performance

• Characteristics of Effective Coaches
• How to Coach Effectively
• The Value of Careful Listening in Coaching
• Being an Effective Role Model
• Using Coaching to Improve Performance

Learning Objectives

By attending, you will understand how to even more effectively:

• Listen actively
• Receive and provide constructive feedback
• Resolve conflicts
• Coach and mentor

Who Will Benefit

• CEO
• Senior Vice President
• Vice President
• Executive Director
• Managing Director
• Regional Vice President
• Area Supervisor
• Manager

  Email: [email protected]

Toll Free: +1- 844-414-1400

Tel: +1-516-900-5509

Fax: +1-516-300-1584

Others Details

Management Training - In this webinar,Chris DeVany provides tools & information to managers & supervisors to improve management, leadership and business skills.