The eCommerce Way: Enlighten your customers through omnichannel experience

About the webinar
The eCommerce industry has seen 10 years of change in a span of 3 months during
the Covid-19 pandemic. Today, eCommerce has become more competitive and
crucial for businesses of all sizes. HoduSoft’s HoduCC contact center software for the eCommerce industry is designed to track customer interactions across multiple channels in real-time.

Key learning points
Learn how you can use our innovative solution to map the customer journey and get
higher RoI:

• Get an insider’s view into HoduCC and understand its significance for the e-
• commerce industry
• Learn how to build an effective omnichannel strategy using a contact center
• software to map the customer journey
• Success mantra: Delivering superlative customer experience in real-time

Who should attend?
1. eCommerce Industry Leaders and Consultants

2. Call / Contact Center Owners & Managers

3. BPO’s

4. Internet Telephony Service Providers (ITSP’s)

5. Internet Service Providers (ISP’s)

6. System Integrators / Resellers

7. Managed Service Providers (MSP’s)

8. Unified Communication IT consultants